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TextExpander Blog
5 Customer Service Attributes of Winning Companies
What are the customer service attributes of winning companies? Author John Sills shares 5 enablers for superior customer experience.
How to Show Empathy in Customer Service
Learn the impact of customer empathy statements in building meaningful connections and enhancing digital experiences with 5 examples included to use.
The 7 Customer Experience Behaviors to Thrill Customers
7 customer service behaviors that author John Sills says will put your customer experience on top of your industry.
Failure Demand: The Hidden Cost of Neglecting the Customer Experience
Learn how failure demand impacts organizations, hinders growth, and increases customer churn. Discover the high-level consequences of overlooking customer experience.
Customer Feedback: Yet Another Myth?
Customer experience leaders crave customer feedback, but that information useful? Learn why customer feedback may be a myth.
Do “Loyal Customers” Truly Exist?
Businesses like to count on loyal customers, but CX expert and author John Sills claims that loyalty is a myth.
Bridging the Engagement Capacity Gap: Strategies for Success
Explore the Engagement Capacity Gap issue, as we dive into unique solutions and strategies aimed at enhancing involvement and driving organizational success.
Customer Experience ROI: Is It a Myth?
Customer experience ROI is the holy grail of customer service stats, but is it a myth? Author John Sills says it is.
Customer Service Stats: The Ones to Measure in 2025
Which customer service stats are the most important for 2023? A recent survey reveals the ones that matter most.
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