Practical ways to type less, reply faster and keep your team consistent.
A service mindset puts the customer experience first at every touchpoint, internal and external. Explore the benefits and eight steps to build one in your team, from hiring and training to empathy, feedback, and recognition.
Tracking customer engagement metrics shows how people interact with your products, services, and brand. Measure 10 key indicators, from ticket volume, CSAT, and NPS to lifetime value, retention, churn, and acquisition cost.
Glen Tullman, CEO of Transcarent, shares his view on rising healthcare costs and the future of telehealth. Explore his predictions on home-based care, AI, consolidation, and how providers can prepare for consumer-directed care.
Zendesk keyboard shortcuts help support agents move through tickets, views, and chats without reaching for the mouse. Reference 52 general, ticket, navigation, and chat hotkeys, plus tips for reducing repetitive typing in replies.
Salesforce keyboard shortcuts simplify navigation and speed up data entry in the CRM. Reference 60 global, browser, navigation, tab, and Salesforce Classic hotkeys, and see how to reduce repetitive typing for your sales team.
Cerner keyboard shortcuts speed up chart abstracting, coding tasks, and navigation in the EHR. Reference 19 lesser-known shortcuts, plus chart review and documentation tips that help reduce repetitive data entry for clinicians.
Internal customer service is the support one team provides to another within the same organization. See examples, why it affects productivity and the external customer experience, and 10 best practices for improving it.
Six healthcare professionals from TextExpander's telehealth summit answer questions on AI, documentation, and virtual teamwork. Get their advice on preparing for AI, keeping notes accurate, and making care accessible.
Apps for mental health professionals cover practice management, telehealth, productivity, and client self-help. Compare 10 options, including SimplePractice, Doxy.me, Headspace, and TextExpander, with what practitioners say.
