With artificial intelligence (AI), dominating every industry in recent years, we’ve seen businesses adapt rapidly to augment and optimize operations and communications—bridging the gap between them and their customers, especially in the customer service industry. You’ve probably already heard of AI, such as ChatGPT. Some people might think AI is some kind of massive robotic…
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Utilities and Energy: Customer Support Busy Season Survival Guide
Let’s face it: Busy season can be brutal. Busy season for customer support occurs at different points for every business and industry. While it can be an opportunity to make a positive, lasting impression on customers in certain industries, when it comes to energy and utilities, busy season typically means service outages. On the flip…
Customer Experience Optimization: What, Why, and How
Customer experience optimization: what is it, and how can it improve customer retention and customer satisfaction?
How to Improve Medical Coding Accuracy
Accuracy in medical coding is essential for healthcare organizations, as it directly influences: And ultimately, patient care. When medical coding is precise, it enables smoother billing processes, reduces the likelihood of claim rejections, and ensures healthcare providers are reimbursed accurately for their services. Accurate coding also plays a crucial role in compliance, helping healthcare organizations…
Does the Pomodoro Technique Work for ADHD?
If you suffer from attention deficit hyperactivity disorder (ADHD), staying on track with daily tasks can be a daunting challenge. Can a popular productivity hack help? The Pomodoro Technique staggers periods of intense focus with brief periods of rest, and many mental health experts say it could be a potent workaround for ADHD. ADHD creates…
What is Customer Service Accuracy & How to Improve It
Customer service accuracy refers to the precision and correctness of information, solutions, and support provided to customers during interactions. It ensures that: Let’s explore: Why customer service accuracy is important Accuracy in customer service is crucial because it directly affects customer satisfaction. When customers receive clear, correct responses, they feel valued and confident in the…
Do You Need a Customer Support Operations Team? (A Getting Started Guide)
What is a customer support operations team, and do you need one at your organization? Your customer support team is the first point of contact many consumers have with your company. They help solve problems from missing shipments to software bugs and play a crucial role in delivering customer feedback to the rest of your…
Establishing Equitable Care: Advice From 13 Medical Leaders on Scaling in Healthcare (Part 5 of 5)
This is the fifth and final article of our five-part series on scaling healthcare practices with tips from 13 medical experts. You can check out the first installment, Scaling Without Compromise, for background on the expected growth of the healthcare industry and a full guide to the series. Part 4: AI and Your Practice navigated…
AI and Your Practice: Advice From 13 Medical Leaders on Scaling in Healthcare (Part 4 of 5)
This is Part 4 of our five-part series on scaling healthcare practices with tips from 13 medical experts. You can check out the first installment, Scaling Without Compromise, for background on the expected growth of the healthcare industry and a full guide to the series. In our last article, Part 3: Managing Surge Capacity, we…
Managing Surge Capacity: Advice From 13 Medical Leaders on Scaling in Healthcare (Part 3 of 5)
This is Part 3 of our five-part series on scaling healthcare practices with tips from 13 medical experts. You can check out the first installment, Scaling Without Compromise, for background on the expected growth of the healthcare industry and a full guide to the series. In our last article, Part 2: Mitigating Staffing Shortages, our…