TextExpander Blog

Josh CentersPublished September 4, 2023September 5, 2023

Unravel the power of CSAT scores: Dive into their significance, limitations, and the art of leveraging insights for customer-centric growth.

Josh CentersPublished August 31, 2023October 17, 2023

Discover the top 10 interview questions for customer service roles and stand out in your next interview with 50 possible responses.

Diana ProdanPublished August 29, 2023December 31, 2024

This is a comprehensive list of 20 habits designed to increase productivity in your professional and personal life.

Josh CentersPublished August 25, 2023August 11, 2023

Want to join the ranks of technical recruiters? Learn how a Starbucks store manager worked his way up to senior recruiting at Meta.

Josh CentersPublished August 23, 2023October 17, 2023

Learn how to keep your customers happy and loyal with these proven customer retention strategies. Boost your revenue and grow your business today.

Josh CentersPublished August 16, 2023January 12, 2024

What is customer experience and why is it essential for growing your business?

Josh CentersPublished August 11, 2023February 14, 2024

Do you have the right customer service skills for your career and business? Here are the customer service skills you need to succeed.

Clive HanksPublished August 9, 2023January 12, 2024

Read about how small business customer service is the secret to competing against big brands in e-commerce as well as retail.

Josh CentersPublished August 4, 2023January 24, 2024

Customer service burnout is the #1 contributor to turnover and it’s costing your company money. Here’s how to spot and prevent it.

Jamie TorresPublished August 4, 2023December 31, 2024

The ABCs of the essential business acronyms and abbreviations you need to know.

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