Effective communication and comprehensive documentation are crucial in healthcare. Smooth continuity of care is essential as patients move through different healthcare settings. The Continuity of Care Document (CCD) addresses this need by providing a standardized patient health information summary. A CCD ensures that healthcare providers can access up-to-date and accurate patient data, improving care quality…
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Building a Better Customer Experience with Segmentation
Use customer segmentation to understand your customers better. Build a better customer experience with personalized segments.
Structure Your Sales Process with These 8 Tools
Developing a strong sales process increases efficiency. Discover these 8 powerful tools to take your team to the next level.
17 AdvancedMD Keyboard & Workflow Shortcuts
An underutilized yet incredibly helpful feature of AdvancedMD is its keyboard shortcuts. These shortcuts can save valuable time for healthcare professionals by streamlining workflows and reducing repetitive typing tasks. Here we present some of the common hotkeys and shortcuts available in AdvancedMD. Whether you’re a seasoned user or new to the platform, adopting these shortcuts…
20 eClinicalWorks Keyboard Shortcuts
eClinicalWorks is known for its comprehensive features and ability to optimize patient care workflows. The popular EHR system helps providers streamline patient management, from scheduling and documentation to billing and reporting. However, many users are unaware of the potential to enhance their efficiency through the platform’s built-in shortcuts. This article presents some unique keyboard shortcuts…
25 NextGen Keyboard Shortcuts & Hot Keys
NextGen EHR, a leading electronic health record (EHR) system, provides robust tools to enhance clinical workflows and track patient care. You can further improve your practice efficiency if you know how to use NextGen keyboard shortcuts and hotkeys. Keyboard shortcuts can reduce time spent on repetitive tasks, simplify navigation, and increase overall productivity. This article…
75 Epic EMR Keyboard Shortcuts
Epic is a popular EHR known for its comprehensive and customizable capabilities. Its extensive suite helps streamline patient care management, from clinical documentation and order entry to scheduling and billing. While many professionals are familiar with Epic’s key features, there are many lesser-known functions that can make workflows more efficient. One example is Epic’s built-in…
Understanding the Importance of Call Center Metrics for Improved Customer Service
Discover how to use call center metrics to improve customer service, reduce wait times and increase loyalty—and learn key metrics that will help you do it.
Your Team Isn’t Going to Read This Article on Cybersecurity
Your employees won’t read this article about cybersecurity. But you should. Learn how to get your employees to care about and comply with cybersecurity policies.
Customer Service Operations Roles & Job Descriptions
Customer service operations is a fast-growing subset of the customer service field, providing advanced support to sprawling customer service teams to help them stay on task, drive customer satisfaction, and grow revenue. How do you break into this evolving field? We’ve identified 4 common customer service operations roles to look out for: In this article,…