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Do Your Customer Support Metrics Prioritize Connection?
Are you tracking the wrong customer support metrics? Efficiency KPIs can lead agents to prioritize speed over quality. Here’s how to fix it.
Being Excellent at Communicating Technical Work
Work on a product that hasn’t been communicated may as well not have happened. People can’t use what they don’t know about. Let’s be awesome at communicating the work we do to all the stakeholders
9 Freelancing Hacks to Keep Your Business Growing
Whether you’ve been freelancing for years or are just getting started, there’s always room to improve on your work processes and become more efficient. The shifting economy has opened the door for many people to move into freelancing, but that doesn’t make everyone good at it automatically. Many freelancers start their business as a side…
Data Privacy in B2B Marketing: What Businesses Need to Know
When it comes to data privacy, it’s important that you have documented procedures. You should also be able to demonstrate that your business takes measures to protect information.
Continuity of Care Document: What You Need to Know
Effective communication and comprehensive documentation are crucial in healthcare. Smooth continuity of care is essential as patients move through different healthcare settings. The Continuity of Care Document (CCD) addresses this need by providing a standardized patient health information summary. A CCD ensures that healthcare providers can access up-to-date and accurate patient data, improving care quality…
Building a Better Customer Experience with Segmentation
Use customer segmentation to understand your customers better. Build a better customer experience with personalized segments.
Structure Your Sales Process with These 8 Tools
Developing a strong sales process increases efficiency. Discover these 8 powerful tools to take your team to the next level.
17 AdvancedMD Keyboard & Workflow Shortcuts
An underutilized yet incredibly helpful feature of AdvancedMD is its keyboard shortcuts. These shortcuts can save valuable time for healthcare professionals by streamlining workflows and reducing repetitive typing tasks. Here we present some of the common hotkeys and shortcuts available in AdvancedMD. Whether you’re a seasoned user or new to the platform, adopting these shortcuts…
20 eClinicalWorks Keyboard Shortcuts
eClinicalWorks is known for its comprehensive features and ability to optimize patient care workflows. The popular EHR system helps providers streamline patient management, from scheduling and documentation to billing and reporting. However, many users are unaware of the potential to enhance their efficiency through the platform’s built-in shortcuts. This article presents some unique keyboard shortcuts…