Consistency in customer service is key. Imagine pulling up to a McDonald’s drive-through, and instead of hearing, “Hi, welcome to McDonald’s, may I take your order,” you were greeted with a gruff: “McDonald’s. What do ya want?” You’d probably think twice before placing an order! You might even drive to another restaurant instead. Your customers…
TextExpander Blog
Chatbots in Customer Service: 8 Reasons for High Standards
Learn about potential pitfalls with chatbots and how you can maintain high support standards despite more-demanding customers.
TextExpander Is Now a SugarCRM Partner
TextExpander is a SugarCRM Partner. Find out more.
31 Ways to Respond to Customer Complaints
Customer complaints may not be fun to deal with, but they’re good for your business. Learn how to handle customer complaints (examples included).
TextExpander Forward Miami: Our First In-Person Retreat Since COVID
As much as we love being a fully distributed team — right now, we’re 50 employees spread across nine countries and counting — we’ve always cherished the opportunity to get together in person. Our annual retreats help us get aligned, build trust, and strengthen our culture. That’s why, although we’ve made virtual retreats work, we…
How Do You Make Customers Feel Special?
Customers have an endless supply of options for their money. It’s no longer enough to be the cheapest or the fastest. To get and keep customers, businesses need to do more than just give them what they want. They need to make customers feel special. Here are some ideas on how to do that: Do…
Finding New Customers vs Nurturing Existing Ones
Forever researching how to find new customers and increase sales? In today’s post, we guide you through how to increase demand for your product with both new and old customers.
Sourcing Principles and Strategies
In this post, we define sourcing, explain the basic principles of this practice, and share tips to help you start building your talent pipeline.
TextExpander is Citrix Ready
TextExpander is recognized as a member of the global Citrix partner community.
6 Strategies To Improve Sales Growth
Looking for tips to drive sales in any organization? Here are our six strategies to improve sales growth.