Telehealth Benefits and Challenges in 2024

Telehealth benefits and challenges are among the top healthcare discussions of the 2020s. While the telehealth concept is decades old, it exploded during the height of the COVID-19 pandemic. It’s one of the fastest-growing healthcare sectors, and many telehealth startups have emerged.

What are telehealth’s pros and cons for patients and providers? In this article, we’ll dive into those benefits and challenges.

Be sure to check out our upcoming free virtual Telehealth Summit, where you can learn more about the telehealth industry and network with peers!

What is telehealth?

In plain English: telehealth lets patients and providers connect remotely, often through video conferencing, phone calls, or mobile apps.

Key features of telehealth

Telehealth encompasses a broad range of services. Some key features include:

  • Medical consultations: These are conducted remotely, allowing patients to consult with healthcare providers via video conferencing or phone calls.
  • Patient monitoring: Continuous monitoring of chronic conditions facilitated by wearable devices and remote monitoring tools.
  • Health education: Patients can access educational resources and support online.
  • Administrative functions: Telehealth technologies streamline administrative tasks like appointment scheduling, billing, and managing patient records.

Why do people prefer telehealth?

There are many reasons patients love telehealth. Let’s explore them one by one.

1. Convenience

The top benefit of telehealth is convenience. Patients can consult with healthcare providers from the comfort of their own homes. This eliminates the need for travel, which can be particularly beneficial for those living in remote or rural areas where access to healthcare facilities may be limited. Patients no longer have to:

  • Take time off work
  • Arrange childcare
  • Spend time commuting to and from appointments

Scheduling appointments outside of traditional office hours adds to this convenience, accommodating patients’ busy schedules and making healthcare more accessible. Telehealth reduces the time spent in waiting rooms, allowing patients to join appointments at their scheduled times and enhancing the healthcare experience’s overall efficiency.

“Patients can schedule appointments at a time that works best for them, without having to take time off work or rearrange their schedules. For instance, with our patients, I’ve noticed that they tend to feel more comfortable opening up during telehealth sessions because they are in a familiar and comfortable environment. This enhances the therapeutic experience and allows for better outcomes,” says Sal Raichbach, LCSW, PsyD, Chief Clinical Officer of Haven Health Management.

Telehealth platforms also often provide additional tools, such as digital appointment reminders and easy access to medical records, further streamlining the healthcare process for patients.

2. Accessibility

Office visits can be time-consuming and difficult. Telehealth increases accessibility for patients who may not otherwise receive proper care.

Medical care in rural areas

As healthcare providers increasingly centralize in urban centers, patients in rural areas struggle for access. Traditional in-person visits can be challenging for these populations due to long travel distances and limited availability of healthcare providers. Telehealth allows patients to connect with healthcare professionals from anywhere with an internet connection.

“It effectively bridges the gap for those who might have had barriers to accessing care before—be it due to geography, mobility, or time constraints. The convenience of just being able to log on from home has made therapy more accessible and convenient for patients. This also allows for a wider range of clients, including those in rural or underserved areas, to receive the support they need,” says Carolina Estevez, Psy.D. of Crestone Wellness.

Patients with mobility issues

For people with mobility issues or chronic illnesses, telehealth offers access to care without the physical strain of traveling to a healthcare ease. This is crucial for elderly patients or those with disabilities who may find it difficult to leave their homes.

Telehealth during a pandemic

Additionally, telehealth improves access during public health crises, such as pandemics, when in-person visits may be restricted or unsafe. By removing geographical and logistical barriers, telehealth ensures more people can get the care they need.

3. Time efficiency

Telehealth significantly enhances time efficiency for both patients and healthcare providers. By eliminating the need for travel, patients save time that would otherwise be spent commuting to and from appointments. This benefits people with busy schedules or those living in areas with faraway healthcare facilities.

Additionally, telehealth reduces the time spent in waiting rooms. Patients can join their appointments at the scheduled times, minimizing delays and streamlining the entire process. This efficiency allows patients to fit healthcare appointments into their day more easily without the need for extended time off work or other commitments.

For healthcare providers, telehealth can optimize scheduling and reduce no-show rates. Providers can see more patients daily, as the change between appointments is quicker and more seamless. This increased efficiency can lead to better resource utilization and improved overall patient care.

4. Reduced exposure to pathogens

Telehealth reduces the risk of exposure to contagious illnesses for patients and providers. By conducting appointments remotely, patients avoid crowded waiting rooms and healthcare facilities, where they might be exposed to infections such as the flu or COVID-19.

“During the pandemic when most in-person appointments were cancelled or postponed, telehealth allowed for crucial medical services to still be provided remotely. Our patients were able to continue receiving the care and support they needed, without having to leave their homes or put themselves at risk,” says Mary Lawrence, LCSW, Clinical Director of Acera Health.

This is especially important for people with compromised immune systems, chronic illnesses, or those who are otherwise vulnerable to infections. Telehealth allows these patients to get medical care without the added risk of exposure.

By minimizing in-person contact, providers can lower their risk of contracting and spreading illnesses within their practices. This helps maintain a healthier workforce and reduces the likelihood of healthcare-associated infections.

During public health crises or outbreaks, telehealth ensures that healthcare services can continue without interruption, protecting patients and providers from unnecessary exposure.

5. Cost savings

Telehealth can lead to significant cost savings for both patients and healthcare providers. For patients, telehealth eliminates travel expenses, such as:

  • Fuel
  • Parking fees
  • Public transportation costs

Additionally, telehealth can help patients avoid lost wages by reducing the need for time off work for travel and appointments.

For healthcare providers, telehealth can lower overhead costs by reducing the need for physical office space and related expenses, such as utilities and maintenance. Providers can also optimize their schedules, seeing more patients in a day and increasing the efficiency of their practice.

Telehealth can also reduce costs associated with no-show appointments. The convenience of remote consultations makes patients more likely to keep their appointments, leading to fewer missed revenue opportunities.

Furthermore, telehealth can decrease hospital readmissions and emergency room visits by enabling consistent monitoring and timely interventions for chronic conditions. This can lead to improved health outcomes and lower healthcare costs overall.

6. Continuity of care

Telehealth significantly enhances continuity of care by making it easier for patients to maintain regular contact with their healthcare providers. This is particularly beneficial for managing chronic conditions, where consistent monitoring and follow-up are crucial for effective treatment.

Patients can schedule follow-up appointments more conveniently, ensuring they stay on track with their treatment plans and medications. This ongoing communication helps identify issues early, preventing complications and improving overall health outcomes.

Telehealth also facilitates better coordination among different healthcare providers. By using digital platforms, providers can easily share patient records and updates, ensuring that everyone involved in a patient’s care is informed and aligned. This integrated approach reduces the risk of fragmented care and enhances the overall quality of treatment.

Additionally, telehealth enables patients to receive timely advice and support, even between scheduled visits. This can include consultations for new symptoms, medication adjustments, or lifestyle recommendations, ensuring that patients receive continuous and comprehensive care.

7. Flexibility

Telehealth offers considerable flexibility, making it easier for patients to access healthcare services at times that suit their schedules. Unlike traditional in-person visits, telehealth appointments can often be scheduled outside of regular office hours, including evenings and weekends. This flexibility is particularly beneficial for individuals with busy schedules, those who work non-traditional hours, or parents who need to arrange childcare.

Telehealth allows healthcare providers more adaptable scheduling options. Providers can offer extended hours or even provide consultations from different locations, such as their homes, leading to a better work-life balance and increased availability for patients.

The flexibility of telehealth also extends to the types of consultations available. Patients can choose from a variety of formats, including video calls, phone calls, or even secure messaging, depending on what best suits their needs. This variety ensures that patients can receive care in the most convenient and comfortable way.

Moreover, telehealth can facilitate quicker access to urgent care. Instead of waiting for an available in-person appointment, patients can often be seen more promptly through telehealth, addressing their health concerns in a timely manner.

8. Access to specialists

Telehealth greatly improves access to specialists, who might otherwise be difficult to reach, especially for patients living in remote or underserved areas. Traditional healthcare often requires patients to travel long distances to see a specialist, resulting in significant time and cost burdens. Telehealth eliminates these barriers by allowing patients to consult with specialists from the comfort of their homes.

Patients benefit from shorter wait times for specialist appointments, ensuring they receive timely and appropriate care. This is particularly important for conditions that require urgent attention or specialized expertise. Telehealth enables patients to access top-tier medical advice and treatment plans without the geographic limitations that typically restrict their options.

For healthcare providers, telehealth facilitates better collaboration and coordination with specialists. Primary care providers can easily refer patients to specialists and even participate in joint consultations, ensuring comprehensive and integrated care. This seamless communication between healthcare professionals enhances patient outcomes and ensures continuity of care.

In addition, telehealth can provide access to a broader range of specialists, including those with rare or highly specialized expertise. This expands treatment options for patients with complex or uncommon conditions, allowing them to receive the best possible care regardless of their location.

9. Improved patient engagement

Telehealth significantly enhances patient engagement by making healthcare more accessible, convenient, and personalized. Using digital tools and platforms encourages patients to actively participate in their health management.

“Being in the mental health sector, we have patients who need to be seen by a provider at least once a week. Since we aren’t conducting any physical examinations, we are able to talk over telehealth about new events and emotions without having to schedule a number of in-person visits. It’s often easier for both patients and providers and I appreciate that we are often not sacrificing the quality and attention that each office visit deserves,” says Dr. Jordan Calabrese, Medical Director of Sana Lake Recovery Centers.

Digital-first features

Many telehealth platforms have features such as digital health records, appointment reminders, and easy access to educational resources. These tools help patients stay informed about their health conditions and treatment plans, leading to better adherence to prescribed medications and lifestyle changes.

Easier follow-ups

The convenience of telehealth allows for more frequent check-ins and follow-up appointments. Patients can easily schedule and attend consultations without the barriers of travel or long wait times, fostering a more continuous and interactive relationship with their healthcare providers.

Customizable care

Telehealth can be tailored to meet individual patient needs. For instance, providers can offer personalized health plans and use data from wearable devices to monitor patients’ progress in real time. This level of personalization makes patients feel more connected to their care and more responsible for their health outcomes.

Improved communication methods

Finally, telehealth platforms often incorporate communication tools such as secure messaging, video calls, and patient portals, which facilitate regular and direct communication between patients and providers. This constant connectivity ensures that patients can ask questions, report concerns, and receive timely advice, all of which contribute to a more engaged and proactive approach to health care.

10. Discretion

Telehealth offers high discretion and privacy, which is particularly important for patients dealing with sensitive health issues. These can include mental health conditions, sexual health concerns, and other personal matters that patients might feel uncomfortable discussing in person.

Telehealth allows patients to have consultations from the privacy of their own homes. This setting can make patients feel more at ease and willing to discuss sensitive topics openly. This is especially valuable for those who may feel stigmatized or anxious about certain health issues.

Telehealth platforms typically use advanced encryption and security measures to protect patient information. This ensures that all communications between patients and healthcare providers are secure and confidential, reducing the risk of data breaches and unauthorized access.

Patients can maintain a higher level of privacy by avoiding public waiting rooms and the need to visit healthcare facilities. This benefits those who prefer to discreet their health concerns from their workplace, community, or even family members.

Patients can choose a private setting for their telehealth appointments, ensuring that they are in a comfortable and controlled environment. This can improve the quality of the consultation, as patients are likely to be more relaxed and candid when discussing their health.

Some telehealth services offer options for anonymous consultations, particularly for mental health and counseling services. This can encourage individuals to seek help for issues they might otherwise avoid due to fear of judgment or exposure.

By providing a secure and private way to discuss sensitive health issues, telehealth helps ensure patients receive the care they need without compromising their discretion and confidentiality. This aspect of telehealth can lead to more honest communication, better diagnosis, and more effective treatment plans.

Challenges of telehealth

While telehealth offers numerous benefits, it also has challenges and limitations that must be addressed.

1. Limited physical examination

One of the most significant disadvantages of telehealth is the inability to perform thorough physical examinations. Certain conditions require hands-on assessments, such as palpation, auscultation, or detailed physical inspections, which cannot be effectively conducted through a virtual platform. This limitation can lead to incomplete assessments, potential misdiagnoses, or the need for follow-up in-person visits.

“The lack of face-to-face interaction can sometimes make establishing a deep therapeutic relationship harder. Physical cues and nonverbal communication, often crucial during therapy sessions, are less perceptible,” says Estevez.

2. Technical issues

Telehealth relies heavily on technology, which can present various challenges. Patients and providers may experience technical difficulties, such as poor internet connections, software glitches, or hardware malfunctions. These issues can disrupt consultations, leading to frustration and potentially compromising the quality of care. Additionally, not all patients have access to reliable internet or the necessary devices, creating a barrier to telehealth services.

“There are also connection and technology issues to consider, which can disrupt the flow of a session. Imagine having a meaningful conversation with a client when there’s lag, or the video freezes. This can be frustrating for both the therapist and client,” says Estevez.

3. Privacy concerns

Ensuring the security and confidentiality of patient information during telehealth consultations is crucial. Despite advanced encryption and security measures, there is always a risk of data breaches or unauthorized access to sensitive information. Privacy concerns may be heightened for patients discussing particularly sensitive health issues, leading to reluctance to embrace telehealth services fully.

“One of the main challenges is ensuring patient privacy and security when using virtual platforms for medical appointments. Since everything is done online, there is a risk of data breaches and hackers accessing sensitive information. This is why telehealth providers must have strict security measures to protect patient confidentiality,” says Lawrence.

4. Potential for misdiagnosis

There is a risk of misdiagnosis in telehealth consultations without the ability to conduct physical examinations. Some symptoms and conditions may be overlooked or inadequately assessed through virtual interactions. This can result in incorrect treatment plans or delayed interventions, potentially worsening the patient’s condition.

“Since I have worked with people from all age groups, I have noticed that not everyone is comfortable using technology, especially older individuals. This could make it difficult for them to use telehealth services effectively, resulting in incomplete or inaccurate information being shared with their doctors,” says Dr. Michael Kane, Chief Medical Officer of Indiana Center for Recovery.

“However, even with these challenges, I really do believe that telehealth has made a positive impact in the medical space. It has opened up new possibilities for healthcare delivery and made it more accessible to a lot of people. We may have to tweak and improve it along the way, but I really do see telehealth as a valuable tool in the future of healthcare,” Dr. Kane says.

5. Insurance coverage variability

Insurance coverage for telehealth services varies widely; not all providers or services are covered. This inconsistency can create financial barriers for patients seeking telehealth consultations. Patients may need to verify their insurance policies and potentially face out-of-pocket expenses for services not covered.

6. Reduced personal interaction

Telehealth may lack the personal touch and rapport-building that face-to-face consultations offer. The virtual format can make it challenging for healthcare providers to establish strong patient-provider relationships, which are essential for effective communication and trust. Some patients may feel less connected to their providers, potentially impacting their overall satisfaction with care.

Telehealth services must navigate complex legal and regulatory landscapes, including:

  • Licensing requirements
  • Reimbursement policies
  • Data privacy laws

These challenges can vary by region and may limit the availability and accessibility of telehealth services. Providers must ensure compliance with all relevant regulations, which can be time-consuming and costly.

What is the biggest disadvantage of telehealth?

The biggest disadvantage to telehealth is the limited ability to conduct thorough physical examinations. While telehealth excels in providing convenient and accessible care, it inherently lacks the hands-on aspect of in-person visits. Certain medical conditions require tactile assessments, such as feeling for lumps, listening to heart and lung sounds, or conducting detailed physical inspections, which cannot be effectively replicated through virtual consultations.

This limitation can lead to incomplete assessments, potential misdiagnoses, and the necessity for follow-up in-person visits, negating some of the convenience and efficiency benefits of telehealth. Without the ability to perform a comprehensive physical exam, healthcare providers might miss critical signs and symptoms, impacting the accuracy and quality of care.

Does telehealth reduce the quality of care?

Telehealth does not inherently reduce the quality of care and can even enhance it in various scenarios. However, there are specific contexts where it might be impacted.

Situations where telehealth may enhance the quality of care

  1. Improved access: Telehealth allows patients in remote or underserved areas to access healthcare services that they might not otherwise be able to receive. This is particularly beneficial for those with difficulty traveling due to distance, mobility issues, or lack of transportation​.
  2. Timely interventions: For conditions that require prompt attention, telehealth provides quicker access to healthcare providers, potentially improving outcomes by enabling timely diagnosis and treatment​.
  3. Chronic disease management: Telehealth facilitates regular monitoring and follow-up for chronic conditions, helping to maintain continuity of care and prevent complications. This continuous oversight can lead to better management of chronic diseases and improved patient outcomes​.
  4. Patient convenience and adherence: Telehealth’s convenience can improve patient adherence to treatment plans and follow-up appointments, leading to better overall health management. Patients are more likely to keep their appointments when they do not need to travel, take time off work, or arrange for childcare​.

Situations where telehealth may impact the quality of care

  1. Limited physical examinations: A significant drawback of telehealth is the inability to perform thorough physical exams. Certain conditions require hands-on assessments, such as palpation or auscultation, which cannot be effectively conducted through a virtual platform. This limitation can lead to incomplete assessments, potential misdiagnoses, or the need for follow-up in-person visits​.
  2. Technical issues: Connectivity problems, software glitches, and hardware malfunctions can disrupt consultations, potentially compromising the quality of care. Not all patients can access reliable internet or the necessary devices, creating a barrier to effective telehealth services​.
  3. Personal interaction: The lack of face-to-face interaction can make it challenging to build strong patient-provider relationships, which are essential for effective communication and trust. Some patients may feel less connected to their providers, potentially impacting their overall satisfaction with the care received​.
  4. Complex cases: Telehealth may not provide the comprehensive care needed for complex medical cases requiring multidisciplinary approaches or advanced diagnostic tools. Certain situations necessitate in-person consultations to fully understand and treat the patient’s condition effectively​.

In summary, while telehealth offers numerous benefits and can enhance the quality of care in many scenarios, it does have limitations that might impact care in specific situations. The key is to use telehealth to complement traditional healthcare, integrating both approaches to provide the best possible care for patients​.


Telehealth has emerged as a transformative force in healthcare, offering numerous benefits such as improved access, convenience, time efficiency, reduced exposure to illnesses, cost savings, enhanced continuity of care, flexibility, better access to specialists, and improved patient engagement. These advantages highlight telehealth’s potential to revolutionize healthcare delivery, making it more accessible and efficient for patients and providers alike​.

However, telehealth also presents several challenges and limitations. The inability to conduct thorough physical examinations, technical issues, privacy concerns, potential for misdiagnosis, insurance coverage variability, reduced personal interaction, and regulatory hurdles are significant obstacles that must be addressed to ensure telehealth’s effectiveness and reliability​.

While telehealth is not a one-size-fits-all solution, it is a valuable complement to traditional healthcare methods. By leveraging the strengths of both telehealth and in-person care, we can provide a more comprehensive, accessible, and effective healthcare system. Continuous advancements in technology and regulatory frameworks will further enhance telehealth’s capabilities, ensuring it remains a crucial component of modern healthcare delivery​.