Learn how a voice of the customer program can help you improve your business by gathering valuable customer feedback and insights. Enhance customer satisfaction, loyalty, and ultimately drive revenue growth.
TextExpander Blog
5 Customer Service Challenges in 2025
What are the top customer service challenges facing CX leaders in 2023? A recent survey highlights what to expect in 2023 and beyond.
What Will an Economic Recession Mean for Customer Service?
What could cause an economic recession, and why are customer service leaders surprisingly optimistic about it?
How to Train New Employees on Using TextExpander: Tips and Best Practices
Learn how to effectively train new employees on using TextExpander with our ultimate guide. Discover tips and best practices for maximizing response times and improving customer service.
Use ChatGPT + TextExpander to Supercharge Customer Service
A quick tutorial on how to use ChatGPT to produce professional customer support responses and then save them as TextExpander Snippets you can access anytime.
Will Customer Support AI Replace Human Agents?
Will customer support AI replace human agents? Some experts say “yes,” but the answer may not be so simple…
How Will AI Change the World?
How will AI change the world? We spoke to AI expert Jon Stokes to find out, and to ask whether AI can realistically be stopped.
The AI Revolution Explained in 5 Minutes
After decades of theory and experimentation, we’re now in the midst of an AI revolution. What breakthroughs led us to this point?
Prospecting Emails: Plaintext vs. HTML
Wondering whether to use hyperlinks and HTML in your prospecting email outreach? Discover the benefits and drawbacks of these tactics to improve your email outreach strategy and increase conversions.
Employee Retention: Three Types of Customer Service Agents
Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.