60 Popular Salesforce Keyboard Shortcuts & Hotkeys

It’s no secret. Salesforce is the most widely used CRM system on the planet. While Salesforce offers a comprehensive suite of features designed to streamline sales, marketing, and customer service processes, many users are unaware of the potential time-saving benefits that lie within its shortcuts.

Salesforce hotkeys and keyboard shortcuts can significantly enhance user experience by simplifying navigation, speeding up data entry, and reducing repetitive tasks. These shortcuts, which range from keyboard commands to quick-access functions, enable users to perform actions more swiftly and efficiently. 

Here are 60 of the most common shortcuts to help you and your team maximize productivity with Salesforce:

Global shortcuts

1. Esc – Close or deselect
2. Ctrl+c, then s – Copy URL for active tab
3. Ctrl+c, then w – Copy URL for active workspace tab and subtabs
4. E – Edit
5. Ctrl+. – Insert quick text
6. H – Open or close History
7. M – Open or close Macros
8. N – Open or close Notes (To use this shortcut, first open the utility)
9. O – Open or close Omni-Channel (This shortcut works in the Service Console app only)
10. Ctrl+Enter – Post to feed
11. Ctrl+s – Save (Your focus must be on a field)
12. Ctrl+/ – Search

Global web browser shortcuts

13. V – Go to Navigation Tab  
14. P – Go to Primary Tab  
15. R – Go to Header Search Box 
16. F – Go to Footer 
17. N – Go to List View 
18. U – Get Link to share
19. T – Open new tab 
20. D – Open Dropdown button on tabs  
21. Z – Zoom in or Zoom out
22. Enter – Activate a Command 
23. Esc – Enter Keyboard Shortcut Mode 
24. SHIFT+S – Go to Field on Tab 
25. SHIFT+F – Go to First list View Item 
26. SHIFT+C – Reopen Lastclosed Tab
27. SHIFT+R – Refresh Tab
28. SHIFT+K – Show Keyboard Shortcuts 
29. SHIFT+N – Show or Hide Pinned List 
30. SHIFT+Arrow keys – Show or Hide Respective Top Sidebar 

Navigation shortcuts

31. C – Focus notifications
32. SHIFT+c – Focus notifications (reverse order)
33. G, then D – Go to composer window
34. G, then L – Go to selected navigation item
35. G, then P – Go to publisher
36. G, then S – Go to subtab
37. Ctrl+F6 – Go to prompts
38. G, then U – Go to utility bar 
39. G, then W – Go to workspace tab 
40. Ctrl+Alt+G – “Go to” modifier for dialogs, forms, and input fields
41. Ctrl+Mouse Click – Open nav item in a new workspace tab
42. Left/Right Arrow Key – Switch tabs (To switch, your focus must be on the tab itself)
43. SHIFT OR Ctrl+g+e – Go to Emails
44. SHIFT OR Ctrl+g+c – Go to Campaigns
45. SHIFT OR Ctrl+g+l – Go to Landing Pages
46. SHIFT OR Ctrl+g+p – Go to Prospects
47. SHIFT OR Ctrl+g+t – Go to Tags
48. SHIFT OR Ctrl+g+v – Go to Visitors
49. SHIFT OR Ctrl+/ – Search
50. SHIFT OR Ctrl+h – Open Recent History

Tabs hotkeys 

51. SHIFT+X – Close workspace tab
52. Shift+W – Close all tabs
53. Shift+R – Refresh tab

Overflow shortcuts

54. G, then D – Opens the overflow menu 
55. Up Arrow and Down Arrow – Moves through the list of open composer windows in the overflow menu
56. Left Arrow and Right Arrow – Moves between open composer windows
57. Enter – Moves focus to inside the composer window (from a composer window’s header) 
58. Tab – Cycles through the fields inside the composer window

Keyboard shortcuts for Salesforce Classic

59. Alt+number – Open Recent Items record (To open the first, Alt+1. The second, Alt+2. Alt+0 opens the 10th)
60. Alt+S – Show or hide sidebar (To use this shortcut, your org must enable the collapsible sidebar)

Stop repetitive typing and enhance your productivity in Salesforce

Even with keyboard shortcuts, repetitive typing is an often expected part of the job when managing a CRM like Salesforce. 

Many Salesforce users can are enhancing their workflow efficiency by pairing TextExpander with Salesforce. TextExpander is a powerful productivity tool that allows for the creation of customizable snippets for frequently used text. TextExpander helps eliminate repetitive typing tasks by expanding short abbreviations into full-text content, making it an ideal companion for Salesforce users who often deal with extensive data entry, email communication, and standardized responses.

For instance, sales representatives can use TextExpander to quickly input common phrases, email templates, or customer service responses without typing out each word manually. A simple few keystrokes can accomplish all of these tasks. Moreover, TextExpander’s ability to store and retrieve complex text snippets can significantly streamline Salesforce data entry processes. Users can create snippets for repetitive fields such as contact details, sales notes, and opportunity descriptions, allowing them to populate records swiftly and with minimal effort.

By combining TextExpander with their Salesforce workflow, users can focus more on high-value tasks, such as building relationships and closing deals, rather than getting bogged down by repetitive typing.