CSAT isn’t always the most reliable way to measure how your customers feel. Here are five meaningful ways to measure customer satisfaction.
TextExpander Blog
How to Write the Perfect Thank You Letter After Closing the Sale
How we close one deal can lead to the opening of another – here’s how to say thank you and make the last detail count.
How to Keep Employees Productive During the Holidays
You can’t make the holiday season go away, but you can accept it and adopt strategies for keeping employees productive. The eight we list here actually work!
8 Reasons to Conduct a Customer Experience Audit for the New Year
Customer experience audits help you uncover all of the opportunities for your current customers. Here are eight reasons why you should do one before January.
7 Sales Meeting Ideas To Shake Up Your Team Communication
Make meetings matter, with our handy tips on how to bring a little inspiration and energy to your sales team catch-ups.
A Manager’s Guide to Employee Performance Reviews
If, like most managers, you dread employee performance reviews, you’ll find suggestions on how to make them better in this article.
How to Pitch via Email: 5 Tips to Send Better, Faster Emails to Prospects
The math is simple: If you want to close more deals, you need to get in contact with more prospects. But delivering a sales pitch via email comes with its own unique challenges.
How to Perform an End of Year CRM Audit
You’ve worked with your Customer Relationship Management system on a daily basis, but when was the last time you gave your CRM a full audit? Get up to date for 2021 with our guide to an end of year audit.
13 Customer Service Memes That Keep Us Thankful For Our Jobs
Need a smile? These positive customer service memes celebrate the little things that keep us thankful for our customers and our teammates.
What “Modern Love” Can Teach Companies About Candidate Care
Not getting the job worked out for the job candidate in the Modern Love episode “When Cupid Is a Prying Journalist.” But what about the company that was hiring?