Practical ways to type less, reply faster and keep your team consistent.
Psychological safety helps remote teams speak up, ask questions, and take smart risks. Get five practical ways to make failure safe, give everyone a voice, and address problems openly across a distributed team.
Customer service metrics can push teams to chase numbers over people. Explore how a focus on metrics hurts the customer experience, why service is a long game, and how to keep measurement in its place.
Recruitment technology can make hiring faster, but it can also be fallible and indifferent to candidates. See where hiring tools fall short and how recruiters can use them responsibly while keeping a human touch.
Creative writers can use TextExpander for outlines, autocorrections, and edit notes. See how authors, poets, and screenwriters can apply Snippets to their drafts and join the Creative Writing Public Group.
New hires at TextExpander spend about four weeks onboarding with a fully remote team. See what to expect week by week, from learning the products and company values to connecting with colleagues across time zones.
Good and bad customer service often differ in small details. See what poor service looks like, the small signs of good support customers notice, and the little extras that help keep people from churning.
Slack promised less context switching and fewer emails, but busy channels can still pull focus. Learn how Do Not Disturb, quieter channels, notification triggers, and status updates help you get work done.
Persuasion in sales draws on how people think and respond. Learn how research, eye contact, speaking a prospect's language, active listening, and personal connection help salespeople convince buyers.
Emotional triggers like belonging, trust, anger, and fear shape how customers respond to your brand. Learn how customer service teams can use storytelling, reciprocity, and social proof to inspire positive emotions.
