Build out your work library with 21 customer service books that will help your team deliver an excellent experience and become better professionals.
TextExpander Blog
3 Steps To Getting High Quality Bug Reports From Your Users
Getting high quality bug reports can speed up how long it takes to fix your app, we share three steps you should follow.
Code Review Best Practices You Can’t Miss
Great code reviews are a key element of great software, but bad reviews bring the whole team down. We break down how to do them well.
Stop Asking the Wrong Customer Service Survey Questions
Are you asking the wrong customer service questions? Ask better questions to improve response rates and get better answers to your customer service surveys.
What is Code Churn and How to Reduce it
Have you ever spent days or weeks working on code and feel like you’re writing and writing lines of code but by the end of it very little has changed? Your project might have high code churn.
Developer Productivity Tips for Maximum Team Performance
Being productive makes us happy. Let’s face it, who doesn’t want to do more in less time? More and more, employers are embracing productivity as the key measure of success. Rather than simply making sure team members are clocking a certain number of hours, they’ve realized that measuring employees’ output is more important. Even if…
The Easy Way to Start Measuring Customer Satisfaction
Want to learn more about your customer’s happiness? Pop a frozen pizza in the oven and start measuring customer satisfaction the easy way.
Recruitment Analytics: The 9 Recruiting Metrics You Should Be Watching
Understand why data-driven hiring is more effective and discover 9 recruitment analytics to get you started.
How to Draft a Concise Software Development Agreement
Drafting a concise software development agreement will help you and your clients get off on the right foot.
Build Your Customer Service Policy with This Simple Template
A customer service policy helps companies provide consistently great support. Build your own with our simple template.