You’ve worked with your Customer Relationship Management system on a daily basis, but when was the last time you gave your CRM a full audit? Get up to date for 2021 with our guide to an end of year audit.
TextExpander Blog
13 Customer Service Memes That Keep Us Thankful For Our Jobs
Need a smile? These positive customer service memes celebrate the little things that keep us thankful for our customers and our teammates.
8 Things for Salespeople to Be Thankful For
Thanksgiving’s here, and there’s no better time to recognize your sales team and their wins from this year. Here are our eight things to appreciate this holiday season.
What “Modern Love” Can Teach Companies About Candidate Care
Not getting the job worked out for the job candidate in the Modern Love episode “When Cupid Is a Prying Journalist.” But what about the company that was hiring?
Customer Service Training Ideas to Increase Customer Focus
One of the best ways to ensure that your customer experience continues to be awesome is by introducing in-depth customer service training ideas for your team. According to the Association for Talent Development (ATD), companies that offer comprehensive training programs have 218% higher income per employee than companies without formalized training. Woah! Not only are…
Automating Your Text-Based Stand-Up Meetings
Make sure your team is getting the most out of your daily stand-up meetings. Here are some tips for remote teams to have efficient text-based stand-ups.
Write Better Issue Tracking Tickets: Consistency Is Key
Having a clear idea of what you need to do to progress in your work has so many benefits. Here we highlight some best practices for developers of all types around ticket writing.
How to Instantly Insert Your Most Used Bash Commands
There are commands we don’t run often enough to commit to muscle memory. Let’s talk about some of the most common ones.
The Long-Term Impact of Great Code Documentation (with Examples)
Code documentation can add business value and make developer’s lives easier, we share how and show some great examples.
Website QA: Testing a Website for Keyboard Users
Some of your website users will not use a mouse or touchscreen, we’re going to show how tab order impacts testing a website as a keyboard user.