Learn about potential pitfalls with chatbots and how you can maintain high support standards despite more-demanding customers.
TextExpander Blog
What Will an Economic Recession Mean for Customer Service?
What could cause an economic recession, and why are customer service leaders surprisingly optimistic about it?
Big Brands Can’t Compete with Small Business Customer Service
Read about how small business customer service is the secret to competing against big brands in e-commerce as well as retail.
What Do TextExpander Values Mean to Our Employees?
Research shows that more and more employees care about a company’s values, so what does TextExpander’s team say about our values?
Omnichannel Customer Service 101: How to Get Started
Whether you’re just getting started or you’re looking to improve your current strategy, this guide will give you the information you need to master omnichannel customer service.
10 Powerful Customer Service Experience Scripts
Looking to improve your customer service in 2023? Check out these 10 tips (and ways to automate them) to help you build lasting customer relationships.
What Triggers Your Customer’s Emotions?
Your customers’ emotions are key in their perception of a good customer experience. Here are the triggers you can use to boost customer loyalty.
A Punk CX Guide to Customer Experience Strategy
Podcaster and Punk CX author Adrian Swinscoe outlines a customer experience strategy that is proven to boost ROI.
Inbound Customer Service 101: Creating Value for your Customers
The cycle of inbound customer service helps keep your existing customers engaged and new customers coming through the door. Here’s a breakdown of each of the different aspects of that cycle.
A Guide to SMS For Customer Service: Benefits, Templates, And Best Practices
SMS for customer service: why is it important? For starters, did you know that over 3 billion people worldwide use text messaging services? From payment reminders to order confirmations, more and more communications between companies and their customers now take place via SMS text messaging. Consumers want customer service to be convenient, simple, and personalized,…