Practical ways to type less, reply faster and keep your team consistent.
Consistency in customer service builds trust because customers know what to expect every time. Learn what reliable service looks like, why predictable support is a strength, and how to keep text-based replies consistent.
Chatbots in customer service often frustrate customers when they misunderstand simple requests. See the standards chatbots need to meet for clear communication, and an alternative that keeps human agents in the conversation.
TextExpander is now a SugarCRM partner, available as an add-on for Sugar users. See how Snippets help sales and marketing teams enter tags, customer descriptions, industries, and titles in SugarCRM quickly and consistently.
Responding to customer complaints well can keep customers who might otherwise leave. Use 31 sample responses and a step-by-step approach to thanking, apologizing, empathizing, offering solutions, and following up.
Making customers feel special takes more than low prices. Ways to stand out include doing first-class work, giving recognition, showing respect, hiring staff who care, surprising customers, and using a CRM well.
Growing sales means balancing new customer acquisition with nurturing existing ones. Compare what each group offers, then find practical ways to increase sales from current customers and reach new buyers.
Sourcing helps companies find candidates who aren't actively applying. Understand what sourcing is, its core principles of knowing hiring needs, meeting candidates where they are, and building relationships, plus tips.
TextExpander has earned the Citrix Ready designation, verifying compatibility with Citrix products. See what the designation means, how TextExpander was validated, which Citrix products it works with, and where to find it.
Sales growth stalls when strategy loses focus on the customer. These six strategies cover defining a target customer and their problems, using social media with intent, human connection, retention, and competitor research.
