Practical ways to type less, reply faster and keep your team consistent.
A bad product experience can still end with a loyal customer. Turn complaints around by responding to reviews quickly, writing a human reply, listening actively, apologizing sincerely, and solving problems together.
Good customer service comes from clear personality traits and communication habits. Get tips on being friendly, professional, and yourself, then listening, avoiding judgment, restating problems, and remembering the person.
Becoming a recruiter means choosing between in-house HR and staffing agency work. Compare both settings, what sourcers and other recruiting roles do day to day, the skills and traits that help, and how to get into the industry.
Starting a TextExpander trial includes more than the app. Walk through each step, from signing up and reading tips emails to meeting your account executive for a demo, getting started, and continuing to learn.
Networking builds career and business opportunities, especially as work goes remote. Get best practices on who, when, and where to network, how to listen and introduce yourself well, plus templates you can adapt.
Asynchronous work lets teams collaborate without being online at the same time. Weigh the advantages and disadvantages of async work against synchronous models, drawing on TextExpander's years as an async team.
Social media templates help support teams answer frequently asked questions consistently. Choose platforms, set a tone, and use sample response templates and suggested openings for common customer questions.
Sales and marketing work best as partners aiming at the same goal. Understand how marketing increases sales, where the two functions differ, and which marketing strategies help sales teams generate leads and revenue.
Asynchronous teams can go days without a live call, which makes connection harder. Get strategies for async team-building that works, plus five activities designed for distributed teams across different time zones.
