Are the machines taking over? Find out how AI is changing the world of customer service in more ways than you might expect.
TextExpander Blog
Key Sales Metrics Every Team Should Track
Knowing which metrics are most important to your business will facilitate growth in the areas that matter most.
Soft Skills Employers Should Recruit For
EQ and soft skills are a stronger predictor of success than IQ and hard skills. Find out the soft skills you should be recruiting for and how to assess them.
Customer Retention Strategies to Earn and Build Loyalty
Customer loyalty is the best way to retain your customers and boost your metrics. Here are 5 creative ways to generate more of it.
Why Revenue Operations Is Essential to Sales Success
RevOps is growing in popularity as it continues to help businesses navigate new and changing markets. Find out why it’s essential and how to get started.
Candidate Engagement Tips for Recruiters
Engaging with candidates throughout the hiring process is super important. Here’s how to do that at different stages of the recruitment life cycle.
How to Use TextExpander and Smith.ai Receptionists to Capture More Leads & Deliver Better Customer Service
Sales and service teams looking for the easiest and fastest growth hack needn’t turn to a new CRM, hire a new supervisor, or staff up. The secret is in automating and outsourcing responsiveness to increase productivity, client retention, and new business revenue.
6 Actionable Tips to Level Up Customer Onboarding
Problems with your customer onboarding strategy might be the biggest cause of customer churn. Learn to keep customers around with better onboarding strategies!
How to Host a Webinar: Tips for Recruiters
In this post, we break down the essential steps you need to take to run a successful webinar to promote your recruitment efforts.
How to Test Sales Communication Cadences
Highlighting key metrics for your sales cadence helps identify areas for improvement. Learn how testing new elements can remedy weak spots and drive success.