TextExpander Blog

Inbound Customer Service 101: Creating Value for your Customers

The cycle of inbound customer service helps keep your existing customers engaged and new customers coming through the door. Here’s a breakdown of each of the different aspects of that cycle.

Is Cold Calling Really Dead?

Cold calling – is it dead or still valuable? We’re covering why some say yes – but with tips on why you might want to say no.

Data-Driven Hiring: Make Hiring Decisions Based on Stats

Data makes recruiters more effective. But there’s more to recruiting metrics than time to hire. Learn about metrics companies use to drive business results.

How to Balance Service Efficiency with Customer Experience

The global pandemic has made our economic future uncertain, which has made it even more important to keep your eye on your support team’s efficiency. Here’s how to be efficient while still maintaining a great customer experience.

Remote Work Etiquette Rules

We compiled a list of positive behaviors that help remote workers build a happier and more productive work environment. Check out our remote etiquette rules.

10 Easy Ways To Achieve Inbox Zero And Keep It That Way

On average, we spend thirteen hours a week on email. The typical person checks their inbox 77 times a day, sends and receives more than 122 emails per day, and spends 28 percent of their workweek managing and organizing their inbox.

6 Customer Service Trends Your Team Should Consider in 2025

In 2020 we were just trying to survive the year, in 2021 it’s time to really let your customer experience shine. Here are the customer service trends to follow in the coming year.

43 Motivational Sales Quotes to Inspire Success

Nothing says wisdom like a great quote, and staying motivated in sales is paramount. Here’s our favorite sales quotes to get you inspired.