TextExpander Blog

Manage And Engage Remote Employees With These Popular Tools

Letting employees work from home isn’t enough. To promote remote employee engagement, you need the right tools. Here are the ones that help your team succeed.

6 Proactive Selling Strategies to Implement Today

Implement these selling strategies to increase your team’s proactivity and watch your sales grow.

Practical Ways to Address Hiring Biases

Unconscious biases affect recruiting and career development. Here’s how to surface your hiring biases to make your recruitment processes more inclusive.

Inbound Customer Service 101: Creating Value for your Customers

The cycle of inbound customer service helps keep your existing customers engaged and new customers coming through the door. Here’s a breakdown of each of the different aspects of that cycle.

Is Cold Calling Really Dead?

Cold calling – is it dead or still valuable? We’re covering why some say yes – but with tips on why you might want to say no.

Data-Driven Hiring: Make Hiring Decisions Based on Stats

Data makes recruiters more effective. But there’s more to recruiting metrics than time to hire. Learn about metrics companies use to drive business results.

How to Balance Service Efficiency with Customer Experience

The global pandemic has made our economic future uncertain, which has made it even more important to keep your eye on your support team’s efficiency. Here’s how to be efficient while still maintaining a great customer experience.

Remote Work Etiquette Rules

We compiled a list of positive behaviors that help remote workers build a happier and more productive work environment. Check out our remote etiquette rules.