Practical ways to type less, reply faster and keep your team consistent.
Ten customer service experience ideas inspired by Shep Hyken help teams make strong first and last impressions. Explore proactive service, personalization, convenience, helpfulness, and the employee golden rule in practice.
Aliteracy, when kids can read but choose not to, challenges parents and teachers alike. Veteran middle school teacher Mark Phillips shares how students have changed, teaching with technology, and books that spark reading.
Prompt engineering for ChatGPT can help writers analyze their work instead of replacing it. Screenwriter Ryan Briggs shares prompts for evaluating memos, breaking down scenes, and spotting reversals, plus their limits.
Using ChatGPT with TextExpander lets you save reusable prompts as Snippets for translation, style guides, meta descriptions, and customer replies. See how the TextExpander MCP Server connects your Snippet library to ChatGPT.
TextExpander Champion Peter van Teeseling leads Dscoop, a global community of printers using HP industrial technology. See how he uses TextExpander to communicate across borders and why he keeps his Snippet setup simple.
Aligning sales and customer service teams breaks down silos that hurt the customer experience. Get six practical tips, from shared goals and technology to cross-department meetings, joint onboarding, and cross-training.
Communication compliance means following the norms, protocols, and ethical guidelines that govern workplace messages. Learn how context, tone, and approved procedures shape compliant communication and where automation can help.
Amazon's principle of customer obsession led its first customer service VP to a surprising idea: the best service is no service. Learn seven ways to reduce customer contacts through self-service and proactivity.
Customer service training for every employee teaches product knowledge and how customers think. See why everyone at TextExpander works support during onboarding and how the practice builds a service culture.
