Do you feel like your customer experience strategy is getting overwhelmed by metrics? Tracking every little customer service metric might not be the best way to improve.
TextExpander Blog
Why Recruitment Technology Needs a Human Touch
Is the human touch in recruiting processes overrated? We don’t think so. Here’s why recruitment technology can’t replace human interaction.
Creative Writing TextExpander Public Group: For Authors, Poets and Prose-Writers
Calling all writers. Learn how TextExpander can help with quick edits, grammar, reflective analysis notes and opening lines.
What to Expect in Your First 30 Days at TextExpander
Wondering what it’s like to start a new job with Smile? Here’s what the first few weeks will be like.
The Subtle Differences Between Good And Bad Customer Service
Good customer service isn’t all that different from bad customer service. These are the subtle differences between good and bad experiences.
Getting Things Done in a Post-Slack World
Getting things done can seem harder when you’re being flooded with emails and Slack messages. How do you stay productive in a post-Slack world?
The Science of Persuasion: How to Convince People in Sales
Understand your customer, delivering information that makes sense to them, and building trust are all proven ways to persuade people to buy.
What Triggers Your Customer’s Emotions?
Your customers’ emotions are key in their perception of a good customer experience. Here are the triggers you can use to boost customer loyalty.
TextExpander’s Company Values: What They Are and How We Live Them
For more than 15 years, Smile has grown from two developers with lots of ideas into the closely-knit, geographically diverse team we are today. As the team grew, it became important to define our values to better communicate them with others.
Discover the All-New TextExpander Public Groups
Get access to ready-made snippet groups and start using them right away. Learn more here.