Whether you’re just getting started or you’re looking to improve your current strategy, this guide will give you the information you need to master omnichannel customer service.
TextExpander Blog
The Subtle Differences Between Good And Bad Customer Service
Good customer service isn’t all that different from bad customer service. These are the subtle differences between good and bad experiences.
10 Powerful Customer Service Experience Scripts
Looking to improve your customer service in 2023? Check out these 10 tips (and ways to automate them) to help you build lasting customer relationships.
A Punk CX Guide to Customer Experience Strategy
Podcaster and Punk CX author Adrian Swinscoe outlines a customer experience strategy that is proven to boost ROI.
What Triggers Your Customer’s Emotions?
Your customers’ emotions are key in their perception of a good customer experience. Here are the triggers you can use to boost customer loyalty.
Inbound Customer Service 101: Creating Value for your Customers
The cycle of inbound customer service helps keep your existing customers engaged and new customers coming through the door. Here’s a breakdown of each of the different aspects of that cycle.
A Guide to SMS For Customer Service: Benefits, Templates, And Best Practices
SMS for customer service: why is it important? For starters, did you know that over 3 billion people worldwide use text messaging services? From payment reminders to order confirmations, more and more communications between companies and their customers now take place via SMS text messaging. Consumers want customer service to be convenient, simple, and personalized,…
8 Innovative Customer Loyalty Programs for Small Business
Discover the eight innovative customer loyalty programs for small businesses that you should be using.
Apps We Love: Moom, a Better Way to Organize Your Mac’s Windows
We use quite a few apps for work here at Smile. Moom is a killer Mac utility for organizing, moving, and resizing all your windows.
Workflows: Customer Support Email Forms Save Time Up Front
Learn how the TextExpander Support Team saves time and delivers answers faster with email support forms using Wufoo, Zapier, and Desk.