Outsourcing started trending in the 1990s and is only going to increase. Learn what’s behind the rise of outsourcing and how to use it as a competitive edge.
TextExpander Blog
Work-Life Balance Tips for Remote Workers
Working from home doesn’t have to mean working more. Here are tips for restoring work-life balance when working from home.
Why Change is Good for Productivity: 5 Steps to Take Today
We might not be used to seeing change as good for productivity, but the research says otherwise, conclusively. Here’s how change, both big and small, can transform your work life and help your team to be more productive than ever.
How Employee Experience Impacts Customer Experience
Investing in the employee experience can have a big pay-off when it comes to customer experience. Here’s how to make it work for you.
Eliminating Hero Syndrome at Work: Why Everyone Needs a “Bus Plan”
Businesses that rely too heavily on the skills and knowledge of a handful of individuals leave themselves vulnerable to bottlenecks. Creating a ‘bus plan’ will help mitigate these risks and ensure future success.
Is Impostor Syndrome Hurting Your Productivity?
You’ve fooled them all, you’re a fraud, they’re going to find out and fire you. Sound familiar? You might have impostor syndrome. Here’s how to cope.
Solving 3 Workforce Challenges Facing BPO Companies
Solving BPO workforce challenges won’t happen overnight, but finding ways to reduce repetition and speed up training can be strong steps in the right direction.
OKRs: Why You Should Strive for 70% of Goals
OKRs are a a great tool to get teams motivated and inspired, but you may be missing a trick when it comes to goal-setting. Here’s how aiming for 70% may get you further than any goal you’ve set before.
How to Automate Support without losing the Human Touch
Automation doesn’t sound very human. But if you do it thoughtfully, you can automate customer support while remaining empathetic and approachable.
Psychological Safety in a Remote Workplace
Psychological safety is essential for the success of any team. But how do you promote psychological safety when your team is remote? Here are a few tips.