The cycle of inbound customer service helps keep your existing customers engaged and new customers coming through the door. Here’s a breakdown of each of the different aspects of that cycle.
TextExpander Blog
A Guide to SMS For Customer Service: Benefits, Templates, And Best Practices
SMS for customer service: why is it important? For starters, did you know that over 3 billion people worldwide use text messaging services? From payment reminders to order confirmations, more and more communications between companies and their customers now take place via SMS text messaging. Consumers want customer service to be convenient, simple, and personalized,…
8 Innovative Customer Loyalty Programs for Small Business
Discover the eight innovative customer loyalty programs for small businesses that you should be using.
Apps We Love: Moom, a Better Way to Organize Your Mac’s Windows
We use quite a few apps for work here at Smile. Moom is a killer Mac utility for organizing, moving, and resizing all your windows.
Workflows: Customer Support Email Forms Save Time Up Front
Learn how the TextExpander Support Team saves time and delivers answers faster with email support forms using Wufoo, Zapier, and Desk.
After Call Work: How to Streamline Processes and Boost Satisfaction
Explore the intricacies of After Call Work (ACW) and discover strategies to optimize it, enhancing customer satisfaction and agent productivity.
Internal Documentation: How Much Is Too Much?
Internal documentation is important. But how much is too much? Is there a point where documentation gets in the way of doing good work? Read this article to find out.
4 Practical Ways to Use AI in Customer Service Today
You don’t need to wait to implement artificial intelligence. There are many practical ways that your customer service team can use AI today. Stop living in the past, and allow artificial intelligence to bring your customer service team to the future.
Building the Ideal Remote Customer Support Team
Customer support is one of the oldest remote work positions in the world. Call centers have handled the bulk of inbound customer support for many businesses for years. With years of remote experience behind the role, it’s now safe to say that some best practices have emerged. It should come as no surprise that the…
What Is TextExpander?
In this article, we explain how TextExpander works, show you how to use it, and share tips for getting started.