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Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
Building the Ultimate Customer Service Dream Team
Need to grow your customer service team? You might want to consider these 24 tips and tricks to make sure you do it right.
How to Create a Customer-centric Culture
Use these five tips to develop a customer-centric culture in your organization.
Communicating with Customers in a Crisis
How you communicate with customers during a crisis has a huge impact on the outcome. Learn how to reassure your customers with our helpful guide.
The 30 Customer Service Scripts Your Team Needs for Chat
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
Building A Customer Support Toolkit—Your Guide to the Right Support Software
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Happy to Help! Plus 25 Other Customer Service Phrases That Work Like Magic
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.
Customer Service Chat: How Live Responses Meet Customer Expectations
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Save Time With These Must-Have Customer Service Email Templates
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
31 Customer Service Tips to Delight and Drive Efficiency
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.