Consistency is incredibly important when it comes to providing an excellent customer experience. Read our recommendations for customer satisfaction survey questions to help measure your team’s consistency.
Just like the dashboard of your trusty vehicle, customer support KPIs help you calibrate your performance and keep everything running smoothly.
Customer service has the potential to touch almost every part of your company. Here are six observations about the importance of customer service and how it impacts your business.
“What Customers Want” isn’t a new blockbuster movie. Instead, it’s this helpful list of the five elements of customer service that will help you stand out and grow customer loyalty.
You don’t need to wait to implement artificial intelligence. There are many practical ways that your customer service team can use AI today. Stop living in the past, and allow artificial intelligence to bring your customer service team to the future.
Instead of working your agents to burnout, use these six ideas to motivate your team and support them with processes and tools to improve your call center productivity.
Build out your work library with 21 customer service books that will help your team deliver an excellent experience and become better professionals.
Learn how to maximize the potential of the four different kinds of customer service you should be using to grow your business.
Are you asking the wrong customer service questions? Ask better questions to improve response rates and get better answers to your customer service surveys.
Learn the 13 most important call center metrics to track and understand what they’re telling you about how to improve your call center performance.