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Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
How to Build & Maintain a World Class Customer Support Strategy
Customer support is the backbone of any business. It provides a direct link between the customer and the company, and can often make or break a business relationship. To cultivate a culture that incorporates a strong customer support system, you need a strategy.
Top 10 Golden Rules of Customer Service
10 core rules of customer service to thrill customers taken from real companies.
Crafting Call Center Scripts That Boost Customer Satisfaction
Discover how to create effective call center scripts with our step-by-step guide. Elevate your customer service and resolve issues efficiently.
Best Customer Service Automation Software
Customer service automation software is changing the way businesses operate. If you’re considering an upgrade, check out these options.
Best Call Center Knowledge Base Software
This is a list of the best knowledge management software for, specifically, customer service and customer support professions.
How to Improve First Call Resolution (FCR) in Customer Support
Running a call center presents constant challenges. Not only do you face higher-than-typical staff turnover rates, which can average 30-40%, but you also have to ensure every agent is well-trained and aims to improve metrics and KPIs in every area of their work. The list of those metrics and KPIs can seem never-ending at times,…
AI vs. Human Agents: Finding the Right Balance
With artificial intelligence (AI), dominating every industry in recent years, we’ve seen businesses adapt rapidly to augment and optimize operations and communications—bridging the gap between them and their customers, especially in the customer service industry. You’ve probably already heard of AI, such as ChatGPT. Some people might think AI is some kind of massive robotic…
Utilities and Energy: Customer Support Busy Season Survival Guide
Let’s face it: Busy season can be brutal. Busy season for customer support occurs at different points for every business and industry. While it can be an opportunity to make a positive, lasting impression on customers in certain industries, when it comes to energy and utilities, busy season typically means service outages. On the flip…
Customer Experience Optimization: What, Why, and How
Customer experience optimization: what is it, and how can it improve customer retention and customer satisfaction?