Customer loyalty is the best way to retain your customers and boost your metrics. Here are 5 creative ways to generate more of it.
Problems with your customer onboarding strategy might be the biggest cause of customer churn. Learn to keep customers around with better onboarding strategies!
Empathy is a universal language. Read about the what, hows, wheres, and whys around cultivating empathy for your customer support organization.
Knowledge base content should be helpful, not a chore to read. Use these four tips to make your docs indispensable.
Need to grow your customer service team? You might want to consider these 24 tips and tricks to make sure you do it right.
Use these five tips to develop a customer-centric culture in your organization.
How you communicate with customers during a crisis has a huge impact on the outcome. Learn how to reassure your customers with our helpful guide.
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.