You already know you need to apologize. That’s not really the hard part. The hard part is sitting down and writing something that sounds like a real person taking responsibility, not a corporate form letter that your manager will skim and forget. Late reports, data errors, miscommunicated meeting times, an email you wish you could…
Communicating Effectively
Below you'll find a list of all posts that have been tagged "Communicating Effectively"
5 Ways to Give Your Boss Effective Feedback, Backed by Science
Whether you’re starting your first job or if you’ve been in the workforce for years, relationships matter. One of the most critical parts of building and maintaining a relationship is being able to communicate needs. Your work relationships are every bit as important as your personal ones, so being able to communicate your needs through…
How To Be an Ally in the Workplace
In this article, we explain how to be an ally in the workplace, and give you reasons why you should want to.
How To Train Your Virtual Assistant Using TextExpander
Get step-by-step instructions on how to train your virtual assistant using TextExpander.
TextExpander’s Company Values: What They Are and How We Live Them
For more than 15 years, Smile has grown from two developers with lots of ideas into the closely-knit, geographically diverse team we are today. As the team grew, it became important to define our values to better communicate them with others.
45+ Live Chat Scripts for Customer Service [Free Templates] (2026)
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
How to Share Email Templates in Gmail, Outlook 365 & TextExpander
Most email platforms treat templates as a personal productivity tool. Gmail stores them per user. Outlook’s native options involve file-swapping. Neither gives your team a real shared library out of the box. The result is predictable: different people send different versions of the same message, wording drifts, someone uses the template from eight months ago,…
ChatGPT Prompts for Email: 12 Templates That Save Hours Every Week
Reading Time: 8 minutes Writing emails eats up 28% of the average workday, according to a McKinsey analysis. That’s more than 11 hours every week. Most of that time goes to crafting messages, following up with clients, and responding to the same types of requests over and over. ChatGPT can help—but only if you know…
Top Knowledge-Sharing Apps for Internal Use (Collaboration, Training & Knowledge Management)
Organizations often rely on knowledge-sharing tools to help employees collaborate, learn, and access information efficiently. In fact, a Forrester study found that employees spend 29% of their week just searching for information if no proper system is in place. Below, we explore leading internal knowledge-sharing apps (both free and paid) across three key categories: collaboration…
Knowledge Sharing Benefits, Best Practices & Strategies for Managers and Team Leaders
Ever had a team member spend hours solving a problem, only to discover a colleague had already cracked it last month? Or maybe an employee left the company and took years of hard-earned know-how out the door with them. These scenarios are all too common, and they highlight why knowledge sharing in the workplace is…