Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.
Communicating Effectively
Below you'll find a list of all posts that have been tagged "Communicating Effectively"
Communication Compliance: The Right Language for Your Team
Enhance your understanding of communication compliance at work from this guide, including organizational norms, legal considerations, and best practices for work communication.
31 Ways to Respond to Customer Complaints
Customer complaints may not be fun to deal with, but they’re good for your business. Learn how to handle customer complaints (examples included).
How To Be an Ally in the Workplace
In this article, we explain how to be an ally in the workplace, and give you reasons why you should want to.
How To Motivate Employees
Ready to get your team motivated? Here’s how to increase employee productivity in the workplace by creating an environment that inspires them to reach their potential.
So You’ve Signed Up For A TextExpander Trial, Now What?
Ready to get the most out of your TextExpander trial? If you’d like to become a TextExpander pro and save even more time, this is how to make your TextExpander journey thrive.
Networking Best Practices (and Templates You Can Use!)
Over the past few years, the idea of networking has changed somewhat. With more companies and people moving to remote work, the need to network is more important than ever. You may have heard the phrase “it’s not what you know, but who you know”—and this couldn’t be more true for business. The right connections…
The Advantages and Disadvantages of Asynchronous Work
It’s important to assess the advantages and disadvantages of asynchronous work to know how to implement it successfully.
Templates for Answering FAQs on Social Media
It’s important to have clear and consistent communication in every aspect of your business. Companies often see social media as either critical or not important; there doesn’t seem to be an in between. But your customers would likely disagree. If your brand has a presence on social media, then it’s imperative that it is being…
Team-building Activities for Asynchronous Teams
Looking for team-building activities for your async employees? Here’s how to foster connection on a remote and asynchronous team.