Communicating Effectively

Clear communication keeps teams aligned and customers confident. These articles cover business writing and email etiquette, collaboration and knowledge sharing, remote and asynchronous work, and how managers lead, motivate, and give feedback. Most include examples or templates you can adapt, so you can say the right thing quickly and consistently, whether you’re writing to a colleague, a candidate, or a customer.

Why Small Talk in Business Relationships Matters

Small talk in business relationships helps build rapport before the real conversation starts. See why it matters and how to find common ground, keep chats personal, take notes on contacts, and relax into conversations.

Kerry Provenzano

What to Expect in Your First 30 Days at TextExpander

New hires at TextExpander spend about four weeks onboarding with a fully remote team. See what to expect week by week, from learning the products and company values to connecting with colleagues across time zones.

Marcie Arvelo

Writing Tips to Make Anyone a Great Writer

Becoming a better writer starts with purposeful content and clear style. Get tips on stating your purpose up front, cutting clichés, self-editing, reading broadly, staying organized, and handling writer's block.

Kerry Provenzano

Nurture Your Writers With These 5 Tips For Content Teams

Content team leaders can help writers produce stronger work with five practical habits. See tips on grammar tools, catching spelling errors, getting more from editing, banishing clichés, and experimenting with deadlines.

Kerry Provenzano

A Writer’s Guide to Getting Organized

Getting organized as a writer means managing time, planning for deadlines and quality, and keeping email under control. Get practical tips on workspace setup and regular reviews that help writers stay in control of their work.

Kerry Provenzano