Clear communication keeps teams aligned and customers confident. These articles cover business writing and email etiquette, collaboration and knowledge sharing, remote and asynchronous work, and how managers lead, motivate, and give feedback. Most include examples or templates you can adapt, so you can say the right thing quickly and consistently, whether you’re writing to a colleague, a candidate, or a customer.
Sharing email templates across a team keeps messages consistent, but Gmail and Outlook make it hard. Compare workarounds for each platform, CRM options, and how to share templates as Snippets with TextExpander.
Knowledge-sharing apps help employees collaborate, find information, and learn on the job. Compare internal tools across communication, knowledge management, and training, with pros, cons, and ideal use cases.
Knowledge sharing helps teams keep hard-won know-how from getting lost or reinvented. Managers and team leaders can learn the key benefits, best practices, strategies, and tools that make sharing part of daily work.
A customer support operations team handles the strategy, tools, and processes that help support agents succeed. See the signs you need one and how ops can fix slow responses, inconsistent answers, and lost feedback.
Healthcare practices face staffing gaps, rising costs, and growing patient demand. In part one of a five-part series, 13 medical leaders share how they're planning for future demand and growing without sacrificing care.
Communication compliance means following the norms, protocols, and ethical guidelines that govern workplace messages. Learn how context, tone, and approved procedures shape compliant communication and where automation can help.
Networking builds career and business opportunities, especially as work goes remote. Get best practices on who, when, and where to network, how to listen and introduce yourself well, plus templates you can adapt.
Startup public relations often falls to founders before a dedicated PR hire exists. See why in-house PR can work, when to hold off on pitching media, and how TextExpander helps with outreach, relationships, and reviews.
A meeting check-in asks each person to share how they're feeling before the agenda begins. See how TextExpander runs check-ins with a simple shared doc and why the practice builds trust and better team awareness.
Business abbreviations and acronyms speed up communication once everyone knows what they mean. Browse 165 common terms grouped by category, including performance, time, communication, finance, marketing, sales, IT, and HR.
Recruiters repeat the same phrases in outreach, scheduling, and candidate emails. See six ways TextExpander helps with hiring manager updates, sourcing messages, candidate communication, and onboarding new hires.
Hiring in different time zones helps support teams reply to customers faster around the clock. See the benefits of distributed support hiring and the steps to extend coverage as your company and customer base grow.
TextExpander Public Groups let you use community-made Snippets without building your own. Learn how to subscribe, create and publish a group, which popular groups to try, and tips for building useful Public Groups.
Sales collaboration tools help reps work together on deals and outreach. See which tools the TextExpander sales team uses, including Close, Slack, and Zoom, and specific ways TextExpander fits into a sales workflow.
TextExpander has been a remote company from the start. Team members explain how remote work supports flexibility, inclusion, location independence, trust, work-life balance, and access to a wider talent pool.
TextExpander's four company values shape how its team works. Hear what passion for customers and the other core values mean to employees in their own words, and how those values connect to a lasting company culture.
TextExpander started with two Mac developers, Greg and Philip, who each ran their own software ventures. Read the company's origin story, from how the co-founders met to how TextExpander became the product it is now.
TextExpander's team works asynchronously across time zones on schedules they set themselves. See how shared calendars, Slack, video calls, deadline notice, and clear written comments keep the remote team in sync.
Starting a TextExpander trial includes more than the app. Walk through each step, from signing up and reading tips emails to meeting your account executive for a demo, getting started, and continuing to learn.
Being an ally in the workplace starts with recognizing your own privilege. Understand why underrepresented groups need allies, which everyday actions help, and how allyship works as an ongoing practice rather than a task.
Giving feedback to your boss can feel risky, but research shows how to do it well. Get five science-backed approaches to effective upward feedback, plus a look at why common feedback methods fall short.
Employee retention in customer service starts with knowing what each agent wants next. Meet the three types of support agents (climbers, escapees, and happy campers) and see how managers can keep each group engaged.
Asynchronous teams can go days without a live call, which makes connection harder. Get strategies for async team-building that works, plus five activities designed for distributed teams across different time zones.
A virtual assistant needs a clear plan before taking work off your plate. Get step-by-step guidance on onboarding and training a VA, why it matters, and practical tips, including how shared Snippets support consistency.
Advanced remote team communication goes beyond basic video calls and chat. Get three tips for remote teams: use tech such as Zapier to share updates, rely more on video, and make use of Zoom features like polling.
Asynchronous work lets teams collaborate without being online at the same time. Weigh the advantages and disadvantages of async work against synchronous models, drawing on TextExpander's years as an async team.
