What is a customer support operations team, and do you need one at your organization? Your customer support team is the first point of contact many consumers have with your company. They help solve problems from missing shipments to software bugs and play a crucial role in delivering customer feedback to the rest of your…
Communicating Effectively
Below you'll find a list of all posts that have been tagged "Communicating Effectively"
How Each Member of Virta Health’s Care Team Saved 24 Days per Year with TextExpander
When Virta Health was established in 2015, its mission was ambitious yet clear: To reverse type 2 diabetes through nutrition and lifestyle change. Fast-forward to today, and Virta Health now partners with more than 350 large employers, health plans, and government organizations. This exponential growth, driven by partnerships with companies offering their services as an…
Scale Without Compromise: How 13 Medical Leaders are Growing Their Practices (Part 1 of 5)
Uncertainty is the word that comes to mind for many healthcare providers, patients, and practices on the state of the industry since COVID-19 began. Some impacts of the global pandemic are positive, like the increased availability of more inclusive forms of telehealth and innovations in technology to improve patient care. Others, like hospital systems’ reimbursement…
2025 Customer Service Live Chat Script Examples & Templates
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
What is Shorthand Typing and How Can You Learn it to Improve Productivity?
Shorthand typing is a system that can save massive amounts of time for the right business. TextExpander can help you save valuable time.
165 Most Common Business Abbreviations & Acronyms for 2025
The ABCs of the essential business acronyms and abbreviations you need to know.
How to Send Random Responses with TextExpander
How to use TextExpander to generate random responses to give your message a personal touch—automatically!
Employee Retention: Three Types of Customer Service Agents
Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.
Communication Compliance: The Right Language for Your Team
Enhance your understanding of communication compliance at work from this guide, including organizational norms, legal considerations, and best practices for work communication.
31 Ways to Respond to Customer Complaints
Customer complaints may not be fun to deal with, but they’re good for your business. Learn how to handle customer complaints (examples included).