Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.
Communicating Effectively
Below you'll find a list of all posts that have been tagged "Communicating Effectively"
Communication Compliance: The Right Language for Your Team
Enhance your understanding of communication compliance at work from this guide, including organizational norms, legal considerations, and best practices for work communication.
What is Shorthand Typing and How Can You Learn it to Improve Productivity?
Shorthand typing is a system that can save massive amounts of time for the right business. TextExpander can help you save valuable time.
31 Ways to Respond to Customer Complaints
Customer complaints may not be fun to deal with, but they’re good for your business. Learn how to handle customer complaints (examples included).
30 Customer Service Live Chat Script Examples & Templates
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
How To Be an Ally in the Workplace
In this article, we explain how to be an ally in the workplace, and give you reasons why you should want to.
How To Motivate Employees
Ready to get your team motivated? Here’s how to increase employee productivity in the workplace by creating an environment that inspires them to reach their potential.
Where You’ll Find the TextExpander Team Outside of Office Hours
Meet the TextExpander team as we share out out-of-work passions! We love everything from juggling to painting in nature.
So You’ve Signed Up For A TextExpander Trial, Now What?
Ready to get the most out of your TextExpander trial? If you’d like to become a TextExpander pro and save even more time, this is how to make your TextExpander journey thrive.
Networking Best Practices (and Templates You Can Use!)
Over the past few years, the idea of networking has changed somewhat. With more companies and people moving to remote work, the need to network is more important than ever. You may have heard the phrase “it’s not what you know, but who you know”—and this couldn’t be more true for business. The right connections…