Are the machines taking over? Find out how AI is changing the world of customer service in more ways than you might expect.
Empathy is a universal language. Read about the what, hows, wheres, and whys around cultivating empathy for your customer support organization.
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.
Improve customer experience in six steps and become a CX leader with an unshakeable brand reputation.
The right customer service technology can help your team deliver consistently great support. These 19 tools will help you keep your customers happier than ever!
Keep your customers happy and coming back for more with these five actionable tips for delivering 5-Star Customer Service.