A customer service policy helps companies provide consistently great support. Build your own with our simple template.
Learn how to measure and improve customer satisfaction through leveraging customer satisfaction surveys to drive customer loyalty and success.
Consistency is incredibly important when it comes to providing an excellent customer experience. Read our recommendations for customer satisfaction survey questions to help measure your team’s consistency.
Just like the dashboard of your trusty vehicle, customer support KPIs help you calibrate your performance and keep everything running smoothly.
“What Customers Want” isn’t a new blockbuster movie. Instead, it’s this helpful list of the five elements of customer service that will help you stand out and grow customer loyalty.
You don’t need to wait to implement artificial intelligence. There are many practical ways that your customer service team can use AI today. Stop living in the past, and allow artificial intelligence to bring your customer service team to the future.
Instead of working your agents to burnout, use these six ideas to motivate your team and support them with processes and tools to improve your call center productivity.
Learn how to hire for the most important 17 customer service traits and give your customers a more exceptional experience.
Need help showing a little more empathy in customer service? Add these 35 phrases to your toolbelt to show more kindness to your customers.
One of the best ways to ensure that your customer experience continues to be awesome is by introducing in-depth customer service training ideas for your team. According to the Association for Talent Development (ATD), companies that offer comprehensive training programs have 218% higher income per employee than companies without formalized training. Woah! Not only are…