Stop waiting for customers to tell you something is wrong. Use these four strategies to provide proactive customer service.
customer support
Below you'll find a list of all posts that have been tagged "customer support"
How Understanding the Customer Journey Leads to Better Support
Customer journey mapping unifies your entire team around your customers’ experience. Use that to make your customer support even better, too.
How to Delight Your Customers
To delight your customers, you need a plan. Follow these strategies to create your own list of delights, resulting in happier, more loyal customers.
How AI is Changing Customer Service
Are the machines taking over? Find out how AI is changing the world of customer service in more ways than you might expect.
Empathy is the Secret to Great Customer Support
Empathy is a universal language. Read about the what, hows, wheres, and whys around cultivating empathy for your customer support organization.
Building A Customer Support Toolkit—Your Guide to the Right Support Software
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Happy to Help! Plus 25 Other Customer Service Phrases That Work Like Magic
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.
Customer Service Chat: How Live Responses Meet Customer Expectations
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Save Time With These Must-Have Customer Service Email Templates
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
31 Customer Service Tips to Delight and Drive Efficiency
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.