Instead of working your agents to burnout, use these six ideas to motivate your team and support them with processes and tools to improve your call center productivity.
Learn how to hire for the most important 17 customer service traits and give your customers a more exceptional experience.
Need help showing a little more empathy in customer service? Add these 35 phrases to your toolbelt to show more kindness to your customers.
One of the best ways to ensure that your customer experience continues to be awesome is by introducing in-depth customer service training ideas for your team. According to the Association for Talent Development (ATD), companies that offer comprehensive training programs have 218% higher income per employee than companies without formalized training. Woah! Not only are…
Build out your work library with 21 customer service books that will help your team deliver an excellent experience and become better professionals.
Learn how to maximize the potential of the four different kinds of customer service you should be using to grow your business.
Getting high quality bug reports can speed up how long it takes to fix your app, we share three steps you should follow.
Are you asking the wrong customer service questions? Ask better questions to improve response rates and get better answers to your customer service surveys.
Learn the 13 most important call center metrics to track and understand what they’re telling you about how to improve your call center performance.
MJ Brodie joins us to talk about her work as a Customer Supporter and how TextExpander helps along the way.