Stop waiting for customers to tell you something is wrong. Use these four strategies to provide proactive customer service.
Customer journey mapping unifies your entire team around your customers’ experience. Use that to make your customer support even better, too.
To delight your customers, you need a plan. Follow these strategies to create your own list of delights, resulting in happier, more loyal customers.
Are the machines taking over? Find out how AI is changing the world of customer service in more ways than you might expect.
Empathy is a universal language. Read about the what, hows, wheres, and whys around cultivating empathy for your customer support organization.
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.