CSAT isn’t always the most reliable way to measure how your customers feel. Here are five meaningful ways to measure customer satisfaction.
customer support
Below you'll find a list of all posts that have been tagged "customer support"
8 Reasons to Conduct a Customer Experience Audit for the New Year
Customer experience audits help you uncover all of the opportunities for your current customers. Here are eight reasons why you should do one before January.
13 Customer Service Memes That Keep Us Thankful For Our Jobs
Need a smile? These positive customer service memes celebrate the little things that keep us thankful for our customers and our teammates.
4 Ways You Can Deliver Better Proactive Customer Service Today
Stop waiting for customers to tell you something is wrong. Use these four strategies to provide proactive customer service.
How Understanding the Customer Journey Leads to Better Support
Customer journey mapping unifies your entire team around your customers’ experience. Use that to make your customer support even better, too.
How to Delight Your Customers
To delight your customers, you need a plan. Follow these strategies to create your own list of delights, resulting in happier, more loyal customers.
How AI is Changing Customer Service
Are the machines taking over? Find out how AI is changing the world of customer service in more ways than you might expect.
Empathy is the Secret to Great Customer Support
Empathy is a universal language. Read about the what, hows, wheres, and whys around cultivating empathy for your customer support organization.
Building A Customer Support Toolkit—Your Guide to the Right Support Software
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Happy to Help! Plus 25 Other Customer Service Phrases That Work Like Magic
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.