CSAT isn’t always the most reliable way to measure how your customers feel. Here are five meaningful ways to measure customer satisfaction.
Customer experience audits help you uncover all of the opportunities for your current customers. Here are eight reasons why you should do one before January.
Need a smile? These positive customer service memes celebrate the little things that keep us thankful for our customers and our teammates.
Stop waiting for customers to tell you something is wrong. Use these four strategies to provide proactive customer service.
Customer journey mapping unifies your entire team around your customers’ experience. Use that to make your customer support even better, too.
To delight your customers, you need a plan. Follow these strategies to create your own list of delights, resulting in happier, more loyal customers.
Are the machines taking over? Find out how AI is changing the world of customer service in more ways than you might expect.
Empathy is a universal language. Read about the what, hows, wheres, and whys around cultivating empathy for your customer support organization.
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.