Solving BPO workforce challenges won’t happen overnight, but finding ways to reduce repetition and speed up training can be strong steps in the right direction.
Automation doesn’t sound very human. But if you do it thoughtfully, you can automate customer support while remaining empathetic and approachable.
Do you feel like your customer experience strategy is getting overwhelmed by metrics? Tracking every little customer service metric might not be the best way to improve.
Support your team’s mental health and wellness during this stressful time. Here are 8 tips you can implement today to advocate for mental health.
Give your customer support team the freedom to delight customers and improve the customer experience. Here are six ways to empower your support team.
It’s about us, it’s about trust. Customer loyalty depends on your customers trusting your business. Here are six ways to build trust.
The cycle of inbound customer service helps keep your existing customers engaged and new customers coming through the door. Here’s a breakdown of each of the different aspects of that cycle.
In 2020 we were just trying to survive the year, in 2021 it’s time to really let your customer experience shine. Here are the customer service trends to follow in the coming year.
Let’s get excited about 2021! Here are 6 tips to get the ball rolling and improve your customer support in the new year.
Manage the chaos of holiday customer support by planning ahead. Here’s how to provide better B2B support over the holidays.