customer support

Below you'll find a list of all posts that have been tagged "customer support"

How to Make Automated Responses Sound Personal

Automated responses can be a great source of engagement and sales when done right. Learn how you can heighten customer interest and satisfaction through personalisation with these useful tips.

Solving 3 Workforce Challenges Facing BPO Companies

Solving BPO workforce challenges won’t happen overnight, but finding ways to reduce repetition and speed up training can be strong steps in the right direction.

How to Automate Support without losing the Human Touch

Automation doesn’t sound very human. But if you do it thoughtfully, you can automate customer support while remaining empathetic and approachable.

Your Customers Prioritize Trust — Do You?

It’s about us, it’s about trust. Customer loyalty depends on your customers trusting your business. Here are six ways to build trust.

Inbound Customer Service 101: Creating Value for your Customers

The cycle of inbound customer service helps keep your existing customers engaged and new customers coming through the door. Here’s a breakdown of each of the different aspects of that cycle.