customer service

When a customer picks up the phone to call your support team, what happens next can define their entire experience with your brand. That’s where customer service call scripts come in. These scripts serve as a foundation for consistent, clear, and professional communication—helping agents stay on track while guiding customers toward quick, effective resolutions. But…

Are you planning to attend any customer service conferences in 2024? Conferences are a great way to network and learn from experts in customer service, customer support, and customer success. Tired of answering repetitive support queries? Try TextExpander to automate your workflow and build a single source of truth for your customer responses. Now is…

Master the art of customer intimacy. From creating a strategy to training your team, get the complete guide that every CX leader needs.

Why customer service is important: it’s not just a cost center, but a key cornerstone for your brand’s reputation and customer loyalty.

Learn the art of setting customer service goals that elevate your team and create happy and loyal customers. Dive into SMART goals, KPIs, and strategies that make a difference.

Learn multiple ways to calculate NPS (Net Promoter Score) to gauge customer loyalty and satisfaction.

What customer service means and why it’s important.

Unlock the full potential of your call center with our expert tips on increasing productivity. From technology to team management, we’ve got you covered.