Find productivity advice written for your role. This section groups TextExpander’s guides by profession, so customer support agents, sales reps, recruiters, clinicians, developers and founders can go straight to the templates, scripts, metrics and workflows that matter in their day-to-day work. Each guide explains the task, shows real examples you can copy and covers how teams save time by standardizing the messages and notes they write most often.
Sales best practices give a team shared principles that support productivity and revenue. Adopt four practices: a shared to-do system, data collection, clear communication, and a culture that supports staff.
Managers looking to motivate a sales team can find fresh ideas in these sales goals examples. See what makes a SMART goal, get examples for growth, sales process, and quality, and follow four steps to put goals in place.
Developer productivity is better measured by outcomes than lines of code. Consider seven creative measures, including closed tickets, deploys, documentation written, code reviews completed, and conversations with others.
Great code documentation reduces development time and support requests over the long run. Find out what code documentation covers and see examples from Ruby on Rails, GoCardless, Stripe, and TextExpander.
Email subject lines for sales decide whether a prospect opens your message. Get 29 subject lines for cold sales emails, guidance on writing your own, a tip for getting opened, and a way to store your favorites.
Customer service books help support teams learn from world-class companies and experts. Browse 21 titles on customer service, building a great customer experience, and skills that help people succeed beyond support.
Testing a website for keyboard users starts with checking tab order. See why keyboard navigation matters for accessibility, how to test the order of focusable elements by hand, and how to automate tab order tests.
Sales email templates help keep leads engaged through each stage of a deal. Adapt five templates for adding value, reminding prospects of meetings, following up, checking in, and following up after a closed deal.
High quality bug reports give developers the details needed to fix issues fast. Use three steps: add instrumentation to your app, capture each user's browser setup, and ask targeted follow-up questions.
