TextExpander Blog

How to Increase Typing Speed and Accuracy: 10 Proven Tips

The average office worker types around 40 words per minute. Professional typists hit 65 to 75. The gap between those two numbers adds up fast when you spend most of your workday at a keyboard. If you type at 40 WPM and you bump that to 60, you save roughly 83 minutes for every 10,000…

Average Response Time: Industry Benchmarks and Best Practices

Average response time is a key metric in customer service, measuring how long it takes for a business to reply to a customer inquiry. Response time can make or break a company’s relationship with its clients. Quick, efficient replies enhance customer satisfaction and foster trust and loyalty. Delays in responding can lead to frustration, negative…

100+ Empathy Statements for Customer Service

Need help showing a little more empathy in customer service? Add these 30 phrases to your toolbelt to show more kindness to your customers.

The 10 Best Customer Service Conferences of 2026

2026 has no shortage of customer service conferences, and the calendars are already filling up. AI-powered CX is the throughline this year. Every major event has sessions on agentic AI, automation strategy, or some flavor of “how to actually implement the tools you bought last year.” We went through the full landscape and picked the…

Psychology Conferences: The 10 Best for 2026

Psychology conferences: we look at the ten best ones coming up in 2024. Register now to take advantage of early bird pricing!

The Best Case Management Conferences of 2026

2026 is loaded with case management conferences. We went through them all so you can pick the ones worth your time and budget. Below you’ll find national events, behavioral health conferences, regional chapter meetups, international options, and a few you might not have on your radar yet. Every listing includes dates, locations, and CE credit…

The 10 Best Pediatric Conferences of 2026

Staying current in pediatrics means getting out from behind the screen and into a room with other people who treat kids for a living. Conferences bring that: the latest research, hands-on workshops, and the kind of hallway conversations where you actually learn things. We put together this list of 10 pediatric conferences worth your time…

The 8 Best Psychiatry Conferences in 2026

Psychiatry conferences are one of the best ways to stay current with research, pick up practical clinical skills, and grow your professional network. Between registration fees, travel, and time away from patients, you want to choose the right ones. We’ve put together this list of the eight best psychiatry conferences happening in 2026 to help…