OKRs are a a great tool to get teams motivated and inspired, but you may be missing a trick when it comes to goal-setting. Here’s how aiming for 70% may get you further than any goal you’ve set before.
Automation doesn’t sound very human. But if you do it thoughtfully, you can automate customer support while remaining empathetic and approachable.
Psychological safety is essential for the success of any team. But how do you promote psychological safety when your team is remote? Here are a few tips.
Do you feel like your customer experience strategy is getting overwhelmed by metrics? Tracking every little customer service metric might not be the best way to improve.
Is the human touch in recruiting processes overrated? We don’t think so. Here’s why recruitment technology can’t replace human interaction.
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Good customer service isn’t all that different from bad customer service. These are the subtle differences between good and bad experiences.
Draw a clear line between work and life by learning how to actually disconnect from work. Yes, that includes no peeking at work emails on your smartphone.
Getting things done can seem harder when you’re being flooded with emails and Slack messages. How do you stay productive in a post-Slack world?
Understand your customer, delivering information that makes sense to them, and building trust are all proven ways to persuade people to buy.