Practical ways to type less, reply faster and keep your team consistent.
Soft skills like emotional intelligence often predict success as well as technical ability. Learn why EQ matters in recruiting and how hiring teams can assess candidates for soft skills during the hiring process.
Retaining customers starts with knowing your churn signals. See how special offers, listening to top customers, ongoing education, and clear company values help support and success teams earn lasting customer loyalty.
Revenue operations, or RevOps, brings sales and marketing functions together around shared revenue goals. Learn what revenue operations is, why more businesses are adopting it, and how it benefits sales success.
Candidate engagement keeps job seekers informed and improves how they see your employer brand. Map your hiring stages, set a timeframe for each, create communication templates, and consider bots, texting, and onboarding.
TextExpander and Smith.ai virtual receptionists help small teams respond to leads and customers faster. Get best practices for searching Snippets, inserting scheduling links, and routing call summaries to Slack.
Better customer onboarding shapes first impressions and can reduce early churn. Apply six tips, including segmenting customers, focusing on high-value product touchpoints, measuring engagement, and crafting customer journeys.
Hosting a webinar helps recruiters build their brand, train clients, and source talent creatively. Follow seven steps, from setting up a team and choosing a topic and format to picking a platform, scheduling, and promotion.
Testing sales communication cadences keeps a working sequence from going stale. Document your current cadence, choose key metrics to track, and run A/B tests to see which calls, emails, and touches perform best.
Empathy in customer support means understanding what customers actually need, beyond following best practices. Learn what empathy is, how to build it, where to apply it, and who needs it most to set your service apart.
