Practical ways to type less, reply faster and keep your team consistent.
Customer delight goes a step beyond customer satisfaction. Learn four ways to delight customers, plus how multichannel support, unexpected follow-ups, and quick turnaround times help support teams deliver it consistently.
Virtual selling asks sales teams to build trust without meeting buyers in person. Follow five steps covering competitor research, earning trust, choosing the right methods, delegating tasks, and building a repeatable process.
Recruiters often can't share everything about the hiring process. Job candidates can learn four things recruiters want them to know, from cleaning up social media and using the STAR method to negotiating offers.
Automation and delegation can help a business grow without simply adding headcount. This webinar recap shares advice from GlobalMac IT and Smith.ai leaders and shows how TextExpander fits into an automation plan.
Building a culture of customer advocacy puts the customer's best interest ahead of the company's. Get tips for advocating for customers inside your organization and for turning satisfied customers into vocal advocates.
Supporting a remote sales team takes deliberate communication and clear expectations. Sales leaders can see how proactive work habits, social interaction, and recognition for success keep distributed reps motivated.
Customer insights blend KPI data with product behavior to show who your customers are and what they need. Learn how to gather feedback, sentiment, analytics, and user tests, then turn findings into personas and journey maps.
Dave Mason, known as Mr. System, shares how he found TextExpander while running a Shopify store and how he uses it in his consulting work, including his most-used Snippets and the apps he relies on for journaling.
Onboarding email sequences set the tone for a new customer's first experience. Get six tips for building excitement, setting expectations, keeping steps small, and teaching customers what they actually need first.
