Practical ways to type less, reply faster and keep your team consistent.
TextExpander and Smith.ai virtual receptionists help small teams respond to leads and customers faster. Get best practices for searching Snippets, inserting scheduling links, and routing call summaries to Slack.
Better customer onboarding shapes first impressions and can reduce early churn. Apply six tips, including segmenting customers, focusing on high-value product touchpoints, measuring engagement, and crafting customer journeys.
Hosting a webinar helps recruiters build their brand, train clients, and source talent creatively. Follow seven steps, from setting up a team and choosing a topic and format to picking a platform, scheduling, and promotion.
Testing sales communication cadences keeps a working sequence from going stale. Document your current cadence, choose key metrics to track, and run A/B tests to see which calls, emails, and touches perform best.
Talent acquisition strategies look beyond today's vacancies to long-term company growth. Use five approaches, including aligning hiring with business goals, building an employer brand, nurturing relationships, and using data.
Knowledge base content helps customers find answers without waiting for support. Create indispensable articles by making a plan, guiding writers, considering your audience, involving marketing, and keeping it easy to use.
Sales cadences set the sequence of calls, emails, and social touches used to reach a prospect. Build a successful one with seven keys, from using data and defining your steps to automation, buyer personas, and variety.
A customer service dream team rests on three pillars: the right people, process, and technology. Plan hiring, training, and career growth, then shape measurement, channels, self-service, tools, and automation as you scale.
Onboarding remote employees takes deliberate structure when new hires can't learn by sitting beside the team. Build a solid training process, clear documentation, a new-hire journey, collaboration tools, and peer coaching.
