TextExpander Blog

Customer Service KPIs: Calibrate Your Team for Improved Productivity

Sarah ChambersPublished February 29, 2020September 28, 2023

Just like the dashboard of your trusty vehicle, customer support KPIs help you calibrate your performance and keep everything running smoothly.

25 Sales Best Practices That Convert Faster

Kerry ProvenzanoPublished February 27, 2020July 7, 2023

Everyone wants to make more sales, close quickly and become a better salesperson. Convert faster by learning and following these 25 sales best practices.

9 Steps to Master Diversity Recruiting

Marcelle SantosPublished February 26, 2020September 28, 2023

How can recruiters help make organizations more inclusive? Our 9 steps to master diversity recruiting has tips on making your entire process more inclusive.

Is There Room for Improvement in Any of the SDLC Phases?

Toby OsbournPublished February 25, 2020September 28, 2023

We share some questions you can ask when improving the SDLC phases for your team.

5 Ways to Tackle Technical Debt in Scrum – Make Small Improvements For Big Gains

Toby OsbournPublished February 25, 2020September 28, 2023

We share five ways you can help your team reduce technical debt using scrum methodologies.

6 Observations about the Importance of Customer Service

Sarah ChambersPublished February 21, 2020September 28, 2023

Customer service has the potential to touch almost every part of your company. Here are six observations about the importance of customer service and how it impacts your business.

Sales Playbook Highlights for Your High Performing Team

Kerry ProvenzanoPublished February 20, 2020July 7, 2023

Sales can be chaotic at the best of times. Creating a go-to sales playbook for your sales team can add the structure they need to succeed.

7 Recruitment Apps for Boosting Your Recruiting

Marcelle SantosPublished February 19, 2020September 28, 2023

If you’re a hiring manager or a recruiter living in the US, there’s a huge chance you’re already using your smartphone as much as (or more than) your computer for work. But are you using these mobile apps to hire faster and better?

4 Productive Sales Strategy Approaches for Today’s Top Sellers

Kerry ProvenzanoPublished February 13, 2020July 7, 2023

As markets and businesses change, so too should every sales strategy. Staying fresh and adapting to new environments will secure success and boost profits across the board.

11 Recruiting Trends to Watch in 2025

Marcelle SantosPublished February 12, 2020December 31, 2024

Is your company hiring? There’s still time to inject life into your talent acquisition strategies. We’ve compiled 11 recruiting trends to inspire you.

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