Practical ways to type less, reply faster and keep your team consistent.
Service efficiency and customer experience can coexist on a lean support team. Learn how to define a great experience, tier service levels, add proactive support and automation, and watch what your metrics reward.
Remote work etiquette helps distributed teams stay visible and connected. Get practical rules for showing up, communicating, sharing, meeting, resolving conflict, collaborating, delegating, and showing respect online.
Inbox zero is easier to reach with a few steady habits. SaneBox's Dmitri Leonov shares 10 tips, including an email schedule, the two-minute rule, filters, unsubscribing, templates, and brief replies.
Customer service trends point teams toward stronger relationships and smarter use of AI. See six shifts to consider, including agent experience, security and privacy, real-time co-browsing, and contactless service.
Customer support can improve in the new year with a few focused changes. See six tips on giving customer-facing teams more autonomy, working cross-functionally, gathering feedback, and favoring quality over quantity.
Motivational sales quotes can help reps reset their mindset before a first call with a new lead. This collection of 43 quotes offers inspiration sales teams can print, share in meetings, or keep handy for tough days.
Holiday customer support takes careful planning to handle seasonal spikes. Support leaders can learn how to invest in their team, cover all their bases, automate where it makes sense, and bring in extra help.
These 17 Asana Snippets, created by Dave Mason, help you type common Asana formatting and task details faster. See the benefits of this Snippet Group, how to subscribe to it in TextExpander, and when to use each Snippet.
Customer satisfaction is hard to capture with a single score. See five ways to measure it, including CSAT, CES, NPS, referrals, and renewals, and why combining several sources gives a more accurate picture.
