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TextExpander Blog
Online Vs. In-Person Surveys
A few months ago, I was writing a blog post about getting the information you need from customer surveys. As I was researching one section, there was a discussion to be had around in-person versus online surveys. That sent me down a rabbit hole of reading, watching, and talking to people who know far more…
What Is Tiered Support?
Tiered support is a way to organize your support team for tackling customer support issues efficiently. Learn more.
Small Snippets, Big Time Savings
We’re always amazed by the different ways that people use TextExpander. Over the years, our users have turned it into so much more than a simple application to save time when typing. That’s part of the reason why we call it a knowledge activation tool. We decided to put together some TextExpander use cases that…
TextExpander Unveils Dad Jokes: a Breakthrough in Technology-Enhanced Humor
TextExpander introduces Dad Jokes, a new Public Group created to help users tell the best dad jokes online with ease and speed.
5 Different Ways To Host A Remote Brainstorm
Need to host a brainstorm with a remote crowd? We’ve got you covered. Here are our top tips to run a remote brainstorming session successfully, with five apps that will help you get your audience engaged.
How to Automate Support without losing the Human Touch
Automation doesn’t sound very human. But if you do it thoughtfully, you can automate customer support while remaining empathetic and approachable.
Do Customer Service Metrics Ruin the Customer Service Experience?
Do you feel like your customer experience strategy is getting overwhelmed by metrics? Tracking every little customer service metric might not be the best way to improve.
Why Recruitment Technology Needs a Human Touch
Is the human touch in recruiting processes overrated? We don’t think so. Here’s why recruitment technology can’t replace human interaction.
Creative Writing TextExpander Public Group: For Authors, Poets and Prose-Writers
Calling all writers. Learn how TextExpander can help with quick edits, grammar, reflective analysis notes and opening lines.