It’s about us, it’s about trust. Customer loyalty depends on your customers trusting your business. Here are six ways to build trust.
TextExpander Blog
Can Financial Incentives Combat the Great Resignation?
Carrots and sticks won’t motivate employees. Use these science-based strategies instead to increase motivation at the office.
How to Improve Your Social Media Customer Service
Your customers are already talking to you on social media. Providing great social media customer service can improve loyalty and boost referrals!
The Complete Guide for Hiring a Salesperson: From Application to Offer
Hiring the right salesperson can be tricky. We’ll guide you through every step, so you can be sure to make the right hire for your company.
TextExpander’s Company Values: What They Are and How We Live Them
For more than 15 years, Smile has grown from two developers with lots of ideas into the closely-knit, geographically diverse team we are today. As the team grew, it became important to define our values to better communicate them with others.
Repetition is Soul-Crushing: How to Empower Your Customer Support Team to Lead
Give your customer support team the freedom to delight customers and improve the customer experience. Here are six ways to empower your support team.
What Customer Support Leaders Can Do to Support Mental Health During a Pandemic
Support your team’s mental health and wellness during this stressful time. Here are 8 tips you can implement today to advocate for mental health.
Discover the All-New TextExpander Public Groups
Get access to ready-made snippet groups and start using them right away. Learn more here.
The Art of Building Rapport with Sales Prospects
Investing time in building rapport is a great way to ensure future sales success. By seeking to understand your prospects and tailor your approach to meeting their needs you can reduce friction and develop the trust needed to sell.
Investment Updates for Startups
Investment Updates are critical to communicating the performance of a startup to its investors. To level up your regular updates, we’ve created a public snippets group for you and walked you through the essentials of a great update.