Build out your work library with 21 customer service books that will help your team deliver an excellent experience and become better professionals.
TextExpander Blog
Website QA: Testing a Website for Keyboard Users
Some of your website users will not use a mouse or touchscreen, we’re going to show how tab order impacts testing a website as a keyboard user.
5 Sales Email Templates That Help Turn Leads into Customers
Staying in touch with your leads requires time and effort – but it can be made easier with these personalizable email templates. With a template for every stage in the process, you’ll be closing more deals in no time.
3 Steps To Getting High Quality Bug Reports From Your Users
Getting high quality bug reports can speed up how long it takes to fix your app, we share three steps you should follow.
Stop Asking the Wrong Customer Service Survey Questions
Are you asking the wrong customer service questions? Ask better questions to improve response rates and get better answers to your customer service surveys.
The 3 Critical Components of a Perfect Sales Follow-Up Email
It’s all in the follow-up. Say goodbye to slow email replies and use these critical components to send follow up email your leads will want to respond to.
Are You Setting the Right Recruitment Goals?
High-performing recruitment teams master the art of establishing well-defined goals to clarify their daily focus, drive weekly outcomes, and empower better decision-making year round.
Code Review Best Practices You Can’t Miss
Great code reviews are a key element of great software, but bad reviews bring the whole team down. We break down how to do them well.
13 Call Center Metrics You Need to Track and What They Mean
Learn the 13 most important call center metrics to track and understand what they’re telling you about how to improve your call center performance.
7 Sales Tips for Perfect Prospecting
Finding new sales prospects is essential to business development, but it’s no easy task. These sales tips will help you find high-quality prospects quickly and communicate with them efficiently.