Practical ways to type less, reply faster and keep your team consistent.
Hero syndrome makes one person indispensable and creates bottlenecks when they're away. See why a bus plan matters, how documenting your work protects the team, and why sharing knowledge beats being irreplaceable.
BPO companies face their own workforce challenges, from repetitive tasks to turnover and fast hiring. Explore three common problems in outsourcing operations and practical ways to reduce their drag on output.
Support automation works best when it keeps people in the loop. Learn how rule-based workflows, human checkpoints, an automation journey map, and result tracking let teams respond faster without feeling robotic.
Psychological safety helps remote teams speak up, ask questions, and take smart risks. Get five practical ways to make failure safe, give everyone a voice, and address problems openly across a distributed team.
Customer service metrics can push teams to chase numbers over people. Explore how a focus on metrics hurts the customer experience, why service is a long game, and how to keep measurement in its place.
Recruitment technology can make hiring faster, but it can also be fallible and indifferent to candidates. See where hiring tools fall short and how recruiters can use them responsibly while keeping a human touch.
Creative writers can use TextExpander for outlines, autocorrections, and edit notes. See how authors, poets, and screenwriters can apply Snippets to their drafts and join the Creative Writing Public Group.
New hires at TextExpander spend about four weeks onboarding with a fully remote team. See what to expect week by week, from learning the products and company values to connecting with colleagues across time zones.
Good and bad customer service often differ in small details. See what poor service looks like, the small signs of good support customers notice, and the little extras that help keep people from churning.
