Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
TextExpander Blog
Transform Your Sales Thinking from Tactical to Strategic
The move from tactical to strategic sales can help you build a strong brand and secure more profit. Get tips on how to create a clear vision for your strategic efforts.
How to Improve the Candidate Experience Through Interview Feedback
Providing candidate feedback doesn’t have to be scary. Here is why feedback is important and how to give it like a pro.
Customer Service Chat: How Live Responses Meet Customer Expectations
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Structure Your Sales Process with These 8 Tools
Developing a strong sales process increases efficiency. Discover these 8 powerful tools to take your team to the next level.
Text Recruiting Has Arrived: Here’s How to Make It Work for You
Text recruiting can help lower the time to hire and improve the candidate experience. Here’s what you need to know about texting throughout the hiring process.
Save Time With These Must-Have Customer Service Email Templates
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
12 Objection Handling Strategies That Will Help You Win in 2025
Handling objections is a significant part of any sales role. Learn how to take the correct approach and find out the tools you’ll need to succeed.
When, Where and How to Incorporate Recruitment Technology
In this article, we explore augmented writing, gamified assessments, chatbots and other recruitment technology that improve the recruiting process.
31 Customer Service Tips to Delight and Drive Efficiency
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.
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