Is Cold Calling Really Dead?
Cold calling still has a place in sales, even with so many newer outreach channels. Weigh the case for picking up the phone against alternatives so your team can decide where cold calls fit in its prospecting mix.
TextExpander Blog
Practical ways to type less, reply faster and keep your team consistent.
Selling by Numbers: 37 Key Sales Numbers to Help You Sell More
Sales statistics give reps context on close rates, follow-up persistence, and email timing. This roundup of 37 key sales numbers helps sales teams benchmark their approach and spot habits worth changing.
How to Balance Service Efficiency with Customer Experience
Service efficiency and customer experience can coexist on a lean support team. Learn how to define a great experience, tier service levels, add proactive support and automation, and watch what your metrics reward.
Remote Work Etiquette Rules
Remote work etiquette helps distributed teams stay visible and connected. Get practical rules for showing up, communicating, sharing, meeting, resolving conflict, collaborating, delegating, and showing respect online.
10 Easy Ways To Achieve Inbox Zero And Keep It That Way
Inbox zero is easier to reach with a few steady habits. SaneBox's Dmitri Leonov shares 10 tips, including an email schedule, the two-minute rule, filters, unsubscribing, templates, and brief replies.
6 Customer Service Trends Your Team Should Consider in 2026
Customer service trends point teams toward stronger relationships and smarter use of AI. See six shifts to consider, including agent experience, security and privacy, real-time co-browsing, and contactless service.
6 Tips to Improve Your Customer Support in the New Year
Customer support can improve in the new year with a few focused changes. See six tips on giving customer-facing teams more autonomy, working cross-functionally, gathering feedback, and favoring quality over quantity.
Providing Superior Customer Support Through the Holidays
Holiday customer support takes careful planning to handle seasonal spikes. Support leaders can learn how to invest in their team, cover all their bases, automate where it makes sense, and bring in extra help.
17 Snippets to Be More Productive in Asana
These 17 Asana Snippets, created by Dave Mason, help you type common Asana formatting and task details faster. See the benefits of this Snippet Group, how to subscribe to it in TextExpander, and when to use each Snippet.