TextExpander Blog

Stop Asking the Wrong Customer Service Survey Questions

Are you asking the wrong customer service questions? Ask better questions to improve response rates and get better answers to your customer service surveys.

The 3 Critical Components of a Perfect Sales Follow-Up Email

It’s all in the follow-up. Say goodbye to slow email replies and use these critical components to send follow up email your leads will want to respond to.

Are You Setting the Right Recruitment Goals?

High-performing recruitment teams master the art of establishing well-defined goals to clarify their daily focus, drive weekly outcomes, and empower better decision-making year round.

Code Review Best Practices You Can’t Miss

Great code reviews are a key element of great software, but bad reviews bring the whole team down. We break down how to do them well.

13 Call Center Metrics You Need to Track and What They Mean

Learn the 13 most important call center metrics to track and understand what they’re telling you about how to improve your call center performance.

7 Sales Tips for Perfect Prospecting

Finding new sales prospects is essential to business development, but it’s no easy task. These sales tips will help you find high-quality prospects quickly and communicate with them efficiently.

The Secret to a Powerful Recruiting Email

What is the secret to writing a powerful recruiting email that sparks a response? Focus on adding value to your outreach by being Authentic, Delightful and Different.