Getting Things Done in a Post-Slack World
Slack promised less context switching and fewer emails, but busy channels can still pull focus. Learn how Do Not Disturb, quieter channels, notification triggers, and status updates help you get work done.
TextExpander Blog
Practical ways to type less, reply faster and keep your team consistent.
The Science of Persuasion: How to Convince People in Sales
Persuasion in sales draws on how people think and respond. Learn how research, eye contact, speaking a prospect's language, active listening, and personal connection help salespeople convince buyers.
What Triggers Your Customer’s Emotions?
Emotional triggers like belonging, trust, anger, and fear shape how customers respond to your brand. Learn how customer service teams can use storytelling, reciprocity, and social proof to inspire positive emotions.
TextExpander’s Company Values: What They Are and How We Live Them
TextExpander's company values are Passion for Customer, Accountability, Teamwork, and Integrity. See what each value means, how the team defined them, and how values talks keep them part of daily work.
Discover the All-New TextExpander Public Groups
TextExpander Public Groups offer free, ready-made Snippet groups shared by the community. See what the redesigned page includes, how Snippet templates work, and how to share a Public Group of your own.
Repetition is Soul-Crushing: How to Empower Your Customer Support Team to Lead
Support teams do their best work when they can act without waiting on scripts or approvals. Learn six ways leaders can enable that, from accessible information and expert access to a self-service knowledge base.
The Art of Building Rapport with Sales Prospects
Building rapport with sales prospects helps buyers feel comfortable doing business with you. Get tips on researching first, showing genuine care, personalizing outreach, using humor, tracking key dates, and body language.
Internal Documentation: How Much Is Too Much?
Internal documentation helps teams share knowledge, but too much can cause information overload. Learn the risks of excessive documentation and best practices for deciding what to document, using templates, and storing it.
Do Your Customer Support Metrics Prioritize Connection?
Customer support metrics shape how agents treat customers. See why time to first response, first contact resolution, and average handle time can mislead, and how customer feedback and QA metrics encourage connection.