Consistency is incredibly important when it comes to providing an excellent customer experience. Read our recommendations for customer satisfaction survey questions to help measure your team’s consistency.
TextExpander Blog
How to Improve the Candidate Experience Through Interview Feedback
Providing candidate feedback doesn’t have to be scary. Here is why feedback is important and how to give it like a pro.
Building A Customer Support Toolkit—Your Guide to the Right Support Software
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Choosing a Recruitment CRM: Your ATS May Not Be Enough
Recruitment CRM allows your team to build and track relationships with past and future job candidates. Learn more and check out the best options available.
Understanding SDLC Methodologies: Which One is Right for You?
Learn about some common SDLC methodologies to better understand what SDLC methodology is right for your project
Customer Service KPIs: Calibrate Your Team for Improved Productivity
Just like the dashboard of your trusty vehicle, customer support KPIs help you calibrate your performance and keep everything running smoothly.
Soft Skills Employers Should Recruit For
EQ and soft skills are a stronger predictor of success than IQ and hard skills. Find out the soft skills you should be recruiting for and how to assess them.
9 Steps to Master Diversity Recruiting
How can recruiters help make organizations more inclusive? Our 9 steps to master diversity recruiting has tips on making your entire process more inclusive.
Is There Room for Improvement in Any of the SDLC Phases?
We share some questions you can ask when improving the SDLC phases for your team.
5 Ways to Tackle Technical Debt in Scrum – Make Small Improvements For Big Gains
We share five ways you can help your team reduce technical debt using scrum methodologies.