Articles about metrics from the TextExpander blog.
Sales
Key sales metrics show whether your team is putting effort in the right places. See which numbers to track across company goals, rep performance, sales activity, engagement, and inbound marketing results.
Developer productivity is better measured by outcomes than lines of code. Consider seven creative measures, including closed tickets, deploys, documentation written, code reviews completed, and conversations with others.
Call center metrics show how your team performs and where to improve. See what 13 key metrics mean, including average wait time, first call close, abandonment rate, and handle time, and how to prioritize them.
