Articles about knowledge base from the TextExpander blog.
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Text expansion replaces a short abbreviation with longer, prepared text as you type. Get a plain explanation of how text expansion tools work and how they help insert names, dates, FAQs, and email templates.
Knowledge base content helps customers find answers without waiting for support. Create indispensable articles by making a plan, guiding writers, considering your audience, involving marketing, and keeping it easy to use.
