The global pandemic has made our economic future uncertain, which has made it even more important to keep your eye on your support team’s efficiency. Here’s how to be efficient while still maintaining a great customer experience.
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.
Instead of working your agents to burnout, use these six ideas to motivate your team and support them with processes and tools to improve your call center productivity.