customer service metrics

Below you'll find a list of all posts that have been tagged "customer service metrics"

Do Your Customer Support Metrics Prioritize Connection?

Are you tracking the wrong customer support metrics? Efficiency KPIs can lead agents to prioritize speed over quality. Here’s how to fix it.

The Easy Way to Start Measuring Customer Satisfaction

Want to learn more about your customer’s happiness? Pop a frozen pizza in the oven and start measuring customer satisfaction the easy way.

6 Human-Centered Ideas to Improve Call Center Productivity

Instead of working your agents to burnout, use these six ideas to motivate your team and support them with processes and tools to improve your call center productivity.