Are you tracking the wrong customer support metrics? Efficiency KPIs can lead agents to prioritize speed over quality. Here’s how to fix it.
Want to learn more about your customer’s happiness? Pop a frozen pizza in the oven and start measuring customer satisfaction the easy way.
Are you offering the best customer service? Track these five customer satisfaction metrics to show your team’s progress over time.
Instead of working your agents to burnout, use these six ideas to motivate your team and support them with processes and tools to improve your call center productivity.