Are you tracking the wrong customer support metrics? Efficiency KPIs can lead agents to prioritize speed over quality. Here’s how to fix it.
customer service metrics
Below you'll find a list of all posts that have been tagged "customer service metrics"
The Easy Way to Start Measuring Customer Satisfaction
Want to learn more about your customer’s happiness? Pop a frozen pizza in the oven and start measuring customer satisfaction the easy way.
The Best Customer Satisfaction Metrics to Show Your Team’s Success
Are you offering the best customer service? Track these five customer satisfaction metrics to show your team’s progress over time.