Elevating work means improving how the work itself gets done. This section covers workflow automation and the tools behind it, including text expanders, macros, and hotkey apps, plus side-by-side comparisons and lists of alternatives. It also covers planning and operating models, such as OKRs, and how things change as a team or company scales. Start here if you’re deciding which processes to automate or which tool fits your team.
Employee retention in customer service starts with knowing what each agent wants next. Meet the three types of support agents (climbers, escapees, and happy campers) and see how managers can keep each group engaged.
Prompt engineering for ChatGPT can help writers analyze their work instead of replacing it. Screenwriter Ryan Briggs shares prompts for evaluating memos, breaking down scenes, and spotting reversals, plus their limits.
Text replacement tools find and update outdated or incorrect text across documents and support content. Compare four options, from online text tools and BBEdit to TextExpander and Wordtune, plus when regular expressions help.
Chatbots in customer service often frustrate customers when they misunderstand simple requests. See the standards chatbots need to meet for clear communication, and an alternative that keeps human agents in the conversation.
TextExpander is now a SugarCRM partner, available as an add-on for Sugar users. See how Snippets help sales and marketing teams enter tags, customer descriptions, industries, and titles in SugarCRM quickly and consistently.
A virtual assistant can take on scheduling, email, and travel planning for busy professionals. Here are five reasons to hire one, from better time management to skills you lack, and why the cost often pays for itself.
Upgrading from TextExpander Individual to a team plan adds shared Snippets and admin features. Compare what the Business, Growth, and Enterprise plans include so you can choose the right fit for your team's needs.
Online and in-person surveys each carry tradeoffs in reach, cost, and answer reliability. Weigh the draws and drawbacks of both formats, including privacy concerns, so you can pick the right method for your research.
Tiered support organizes a support team by skill level, routing simple issues to Tier 0 or Tier 1 and escalating complex cases. Learn how each tier works, why companies use this model, and tips for setting it up.
