Let’s face it: Busy season can be brutal. Busy season for customer support occurs at different points for every business and industry. While it can be an opportunity to make a positive, lasting impression on customers in certain industries, when it comes to energy and utilities, busy season typically means service outages. On the flip…
Elevating Work
Below you'll find a list of all posts that have been tagged "Elevating Work"
Do You Need a Customer Support Operations Team? (A Getting Started Guide)
What is a customer support operations team, and do you need one at your organization? Your customer support team is the first point of contact many consumers have with your company. They help solve problems from missing shipments to software bugs and play a crucial role in delivering customer feedback to the rest of your…
Scale Without Compromise: How 13 Medical Leaders are Growing Their Practices (Part 1 of 5)
Uncertainty is the word that comes to mind for many healthcare providers, patients, and practices on the state of the industry since COVID-19 began. Some impacts of the global pandemic are positive, like the increased availability of more inclusive forms of telehealth and innovations in technology to improve patient care. Others, like hospital systems’ reimbursement…
9 Freelancing Hacks to Keep Your Business Growing
Whether you’ve been freelancing for years or are just getting started, there’s always room to improve on your work processes and become more efficient. The shifting economy has opened the door for many people to move into freelancing, but that doesn’t make everyone good at it automatically. Many freelancers start their business as a side…
Employee Retention: Three Types of Customer Service Agents
Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.
Chatbots in Customer Service: 8 Reasons for High Standards
Learn about potential pitfalls with chatbots and how you can maintain high support standards despite more-demanding customers.
Building the Ideal Remote Customer Support Team
Customer support is one of the oldest remote work positions in the world. Call centers have handled the bulk of inbound customer support for many businesses for years. With years of remote experience behind the role, it’s now safe to say that some best practices have emerged. It should come as no surprise that the…
What Is TextExpander?
In this article, we explain how TextExpander works, show you how to use it, and share tips for getting started.
The AI Revolution Explained in 5 Minutes
After decades of theory and experimentation, we’re now in the midst of an AI revolution. What breakthroughs led us to this point?
Expand Your Team’s Productivity with TextExpander
One of the interesting parts about having a knowledge activation product like TextExpander is seeing how companies use it. What always surprises us, however, is when we see a company where TextExpander lives inside of a silo. For example, we know that lots of Customer Success teams use snippets to help them move through tickets….