Uncertainty is the word that comes to mind for many healthcare providers, patients, and practices on the state of the industry since COVID-19 began. Some impacts of the global pandemic are positive, like the increased availability of more inclusive forms of telehealth and innovations in technology to improve patient care. Others, like hospital systems’ reimbursement…
Elevating Work
Below you'll find a list of all posts that have been tagged "Elevating Work"
9 Freelancing Hacks to Keep Your Business Growing
Whether you’ve been freelancing for years or are just getting started, there’s always room to improve on your work processes and become more efficient. The shifting economy has opened the door for many people to move into freelancing, but that doesn’t make everyone good at it automatically. Many freelancers start their business as a side…
Employee Retention: Three Types of Customer Service Agents
Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.
Chatbots in Customer Service: 8 Reasons for High Standards
Learn about potential pitfalls with chatbots and how you can maintain high support standards despite more-demanding customers.
Building the Ideal Remote Customer Support Team
Customer support is one of the oldest remote work positions in the world. Call centers have handled the bulk of inbound customer support for many businesses for years. With years of remote experience behind the role, it’s now safe to say that some best practices have emerged. It should come as no surprise that the…
What Is TextExpander?
In this article, we explain how TextExpander works, show you how to use it, and share tips for getting started.
The AI Revolution Explained in 5 Minutes
After decades of theory and experimentation, we’re now in the midst of an AI revolution. What breakthroughs led us to this point?
Expand Your Team’s Productivity with TextExpander
One of the interesting parts about having a knowledge activation product like TextExpander is seeing how companies use it. What always surprises us, however, is when we see a company where TextExpander lives inside of a silo. For example, we know that lots of Customer Success teams use snippets to help them move through tickets….
Using TextExpander for Startup Public Relations
When I look back over the past decade, I feel fortunate to have worked for and with so many incredible companies. The startup world exposes you to a wide variety of experiences. One hat that I’ve worn frequently is that of startup public relations. Caveat Emptor (or: You Don’t Want What You Think You Want)…
Cold Email for Startups: A TextExpander Guide
Got a great product that no one knows about? Learn how to get your first customers via cold email with our Cold Email for Startups guide.