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Elevating Work
Below you'll find a list of all posts that have been tagged "Elevating Work"
Scaling a Sales Team: Six Essential Steps
The sales team is one of the first that needs to be prepped for an increase in demand. Here are the essential steps for scaling a sales team.
Why Small Accounts Deserve Time From Your Sales Team
In this post, we share four reasons why you should treat small accounts just as well as you treat your bigger customers.
The Ultimate Customer Success Automation Playbook
A customer success management program consists of many moving parts that help you deliver a great customer experience. When was the last time you took a hard look at your multiple customer success processes? If it’s been a while, don’t worry, because we’re going to address this question as we look at customer success (CS)…
How To Motivate a Team of One
Companies can do more to engage and retain workers in “team of one” departments. Here are ways they can support single-person departments.
9 Freelancing Hacks to Keep Your Business Growing
Whether you’ve been freelancing for years or are just getting started, there’s always room to improve on your work processes and become more efficient. The shifting economy has opened the door for many people to move into freelancing, but that doesn’t make everyone good at it automatically. Many freelancers start their business as a side…
Improving Efficiency in CX Operations
If you skim the articles that I write for TextExpander, you’ll notice that I focus on what I call changing definitions. “The office,” for instance, looks a lot different today than it did two years ago. Marketing is wildly different from what it was when I started in the mid-90s. Customer service has morphed into…
Building the Ideal Remote Customer Support Team
Customer support is one of the oldest remote work positions in the world. Call centers have handled the bulk of inbound customer support for many businesses for years. With years of remote experience behind the role, it’s now safe to say that some best practices have emerged. It should come as no surprise that the…
Expand Your Team’s Productivity with TextExpander
One of the interesting parts about having a knowledge activation product like TextExpander is seeing how companies use it. What always surprises us, however, is when we see a company where TextExpander lives inside of a silo. For example, we know that lots of Customer Success teams use snippets to help them move through tickets….
Company Benefits: Software Catalogs, Education & More
Employers know that attracting and retaining quality employees is paramount. Part of what helps an employer to achieve these goals is company benefits that are outside of the pay scale. There was a time when an employee was expected to provide many of their own tools, and to largely fend for themselves. Today, that landscape…