Let’s face it: Busy season can be brutal. Busy season for customer support occurs at different points for every business and industry. While it can be an opportunity to make a positive, lasting impression on customers in certain industries, when it comes to energy and utilities, busy season typically means service outages. On the flip…
Elevating Work
Below you'll find a list of all posts that have been tagged "Elevating Work"
Do You Need a Customer Support Operations Team? (A Getting Started Guide)
What is a customer support operations team, and do you need one at your organization? Your customer support team is the first point of contact many consumers have with your company. They help solve problems from missing shipments to software bugs and play a crucial role in delivering customer feedback to the rest of your…
How Each Member of Virta Health’s Care Team Saved 24 Days per Year with TextExpander
When Virta Health was established in 2015, its mission was ambitious yet clear: To reverse type 2 diabetes through nutrition and lifestyle change. Fast-forward to today, and Virta Health now partners with more than 350 large employers, health plans, and government organizations. This exponential growth, driven by partnerships with companies offering their services as an…
Scale Without Compromise: How 13 Medical Leaders are Growing Their Practices (Part 1 of 5)
Uncertainty is the word that comes to mind for many healthcare providers, patients, and practices on the state of the industry since COVID-19 began. Some impacts of the global pandemic are positive, like the increased availability of more inclusive forms of telehealth and innovations in technology to improve patient care. Others, like hospital systems’ reimbursement…
Customer Service Standards: Meet the Ones That Matter Most
In this article, we discuss the customer service standards customers value the most and how to meet them.
The Top Business Automation Tools for 2025
Whether you’re a solopreneur, growing team or large enterprise, we’ve rounded up the top business automation tools for you.
Best Customer Service Automation Software
Customer service automation software is changing the way businesses operate. If you’re considering an upgrade, check out these options.
What is Shorthand Typing and How Can You Learn it to Improve Productivity?
Shorthand typing is a system that can save massive amounts of time for the right business. TextExpander can help you save valuable time.
How To Automate Data Entry
These are the essential data entry automation tools that every knowledge worker should know in 2022.
Top Paragraph Expander Tools
When communicating with prospects, customers, or internally within your business, you need quick, specific responses that are clear and to the point. Whether you are a customer support representative, a sales agent, or a job recruiter, efficient messaging can be the difference between a good or bad interaction with a customer or coworker. One way…
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