A text expander is a productivity tool that turns short shortcuts into longer, pre-written content (called snippets) wherever you type. In practice, you create an abbreviation (e.g. “;br”) and the expander automatically replaces it with the full text (e.g. “Best regards, [Name]”) – eliminating repetitive typing. A cross-platform text expander offers this capability on all…
Elevating Work
Below you'll find a list of all posts that have been tagged "Elevating Work"
How To Find and Replace Text
Knowing how to find and replace text can save you hours—whether you’re editing a document, cleaning up spreadsheet data, or updating code. This simple but powerful function lets you quickly locate specific words or phrases and swap them out in seconds. From Microsoft Word to command-line tools, most platforms have built-in find-and-replace features. In this…
Text Snippet Examples & Key Benefits
Text Snippets are short, reusable pieces of text that you can quickly insert into your writing. Typically, you assign a shorthand or abbreviation to each Snippet, and when you type that shortcut, it instantly expands into the full text. This is often powered by text expansion tools, like TextExpander. Snippets can also include special characters,…
How to Change Hotkeys
Hotkeys are your fast lane to efficiency, letting you trigger commands with a quick keystroke—but what if the defaults don’t fit your style? Learning how to change hotkeys unlocks a world of customization, tailoring your tools to work the way you do. Whether you’re a gamer tweaking controls for the perfect play, a pro streamlining…
How to Automate Repetitive Tasks
Repetitive tasks are so commonplace in our daily work that it’s hard to imagine what life would be like without them. However, they’re also taking up time and energy that could be better spent. For example, one study found that customer service reps lose up to 30 percent of their day to repeat tasks. Fortunately,…
How to Create Macros & Examples
Imagine slashing hours off your workday with a single click. That’s the magic of macros—small but mighty tools that automate repetitive tasks and boost your efficiency. Whether you’re formatting spreadsheets, drafting emails, or streamlining workflows, learning how to create macros can be a game-changer. Macros take mundane, time-consuming actions and turn them into instant solutions,…
Top Time-Saving Apps & Tools
Time is one of our most valuable resources, yet it often feels like there’s never enough of it. Whether you’re managing work projects, handling personal responsibilities, or juggling multiple commitments, effective time management is essential for productivity and well-being. Fortunately, technology offers a variety of apps and tools designed to streamline tasks, reduce distractions, and…
Best Customer Service Automation Software
Customer service automation software is changing the way businesses operate. If you’re considering an upgrade, check out these options.
Utilities and Energy: Customer Support Busy Season Survival Guide
Let’s face it: Busy season can be brutal. Busy season for customer support occurs at different points for every business and industry. While it can be an opportunity to make a positive, lasting impression on customers in certain industries, when it comes to energy and utilities, busy season typically means service outages. On the flip…
Do You Need a Customer Support Operations Team? (A Getting Started Guide)
What is a customer support operations team, and do you need one at your organization? Your customer support team is the first point of contact many consumers have with your company. They help solve problems from missing shipments to software bugs and play a crucial role in delivering customer feedback to the rest of your…