Elevating Work

Elevating work means improving how the work itself gets done. This section covers workflow automation and the tools behind it, including text expanders, macros, and hotkey apps, plus side-by-side comparisons and lists of alternatives. It also covers planning and operating models, such as OKRs, and how things change as a team or company scales. Start here if you’re deciding which processes to automate or which tool fits your team.

Building the Ideal Remote Customer Support Team

Customer support has a long history as a remote role, and clear best practices have emerged. Get guidance on hiring remote support staff, using video chat, daily pulse checks, knowledge sharing, and the KPIs worth tracking.

Brad McCarty

Expand Your Team’s Productivity with TextExpander

TextExpander often stays inside one department, such as customer success. Here's why marketing, sales, and other teams benefit from shared Snippets, lower barriers to adoption, and consistent knowledge across the company.

Brad McCarty

Company Benefits: Software Catalogs, Education & More

Company benefits now reach well past salary, yet employees often miss them. Explore how software catalogs, team tools, education budgets, and paid time off help employers attract and keep people, and why promotion matters.

Brad McCarty

Optimize Your Holiday Marketing Planning with TextExpander

Holiday marketing planning involves many channels and repeated messages. See how TextExpander Snippets help with picking the right holidays, preparing campaigns, publishing updates, and writing holiday emails.

Brad McCarty

What Are OKRs and How To Use Them To Grow in 2026

OKRs, or Objectives and Key Results, help teams set clear goals and measure progress. Learn why OKRs matter, how to write an objective and key results, how to track and grade them, and where TextExpander fits in.

Marcelle Santos

What Is TextExpander?

TextExpander is text expansion software that inserts saved text from a short abbreviation. Learn the types of Snippets, why people and teams use them, four essential Snippets to create, and tips for getting started.

Marcelle Santos

How to Automate in Your Recruiting Business

Recruiting agencies can use automation to work faster and more consistently. Watch a conversation with the founder of a staffing agency about how he uses TextExpander to cut repetitive work in his recruiting business.

Chelsea

Developing Good Work Habits: Automation

Good work habits form around a cue, a routine, and a reward. See how to apply that habit loop to automation, so recurring tasks you dread become quicker routines, and how to keep building on the habit over time.

Marcelle Santos