A few months ago, I was writing a blog post about getting the information you need from customer surveys. As I was researching one section, there was a discussion to be had around in-person versus online surveys. That sent me down a rabbit hole of reading, watching, and talking to people who know far more…
Elevating Work
Below you'll find a list of all posts that have been tagged "Elevating Work"
Top 8 Tools For Full Business Automation
Whether you’re a solopreneur, growing team or large enterprise, we’ve rounded up the top business automation tools for you.
What Is Tiered Support?
Tiered support is a way to organize your support team for tackling customer support issues efficiently. Learn more.
Scaling a Sales Team: Six Essential Steps
The sales team is one of the first that needs to be prepped for an increase in demand. Here are the essential steps for scaling a sales team.
Why Small Accounts Deserve Time From Your Sales Team
In this post, we share four reasons why you should treat small accounts just as well as you treat your bigger customers.
The Ultimate Customer Success Automation Playbook
A customer success management program consists of many moving parts that help you deliver a great customer experience. When was the last time you took a hard look at your multiple customer success processes? If it’s been a while, don’t worry, because we’re going to address this question as we look at customer success (CS)…
How To Motivate a Team of One
Companies can do more to engage and retain workers in “team of one” departments. Here are ways they can support single-person departments.
11 Tools for Startup Success
I’ve been living in and around the startup world for about 10 years. In that decade I’ve seen many companies succeed. There is this idea that startup success and being “scrappy” means that they have to forego valuable tools. Rather than paying for something that will make their life easier and make their company more…
9 Freelancing Hacks to Keep Your Business Growing
Whether you’ve been freelancing for years or are just getting started, there’s always room to improve on your work processes and become more efficient. The shifting economy has opened the door for many people to move into freelancing, but that doesn’t make everyone good at it automatically. Many freelancers start their business as a side…
Improving Efficiency in CX Operations
If you skim the articles that I write for TextExpander, you’ll notice that I focus on what I call changing definitions. “The office,” for instance, looks a lot different today than it did two years ago. Marketing is wildly different from what it was when I started in the mid-90s. Customer service has morphed into…