Have you ever opened a document—maybe even one you wrote yourself—and realized it was full of errors and mistakes? Or maybe it has things that are simply out of date, like names of people no longer at your company? It’s tempting to dive in and start manually replacing text, but good text replacement tools can…
Learn about potential pitfalls with chatbots and how you can maintain high support standards despite more-demanding customers.
In this article, we discuss the customer service standards customers value the most and how to meet them.
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Shorthand typing is a system that can save massive amounts of time for the right business. TextExpander can help you save valuable time.
Customer service automation software is changing the way businesses operate. If you’re considering an upgrade, check out these options.
In this post, we define sourcing, explain the basic principles of this practice, and share tips to help you start building your talent pipeline.
These are the essential data entry automation tools that every knowledge worker should know in 2022.
Repetitive tasks are so commonplace in our daily work that it’s hard to imagine what life would be like without them. However, they’re also taking up time and energy that could be better spent. For example, one study found that customer service reps lose up to 30 percent of their day to repeat tasks. Fortunately,…
Looking for ways to validate your business idea? You’ve come to the right place. In this post, we describe the five steps entrepreneurs can take to verify the potential of their business before launch, also known as doing market validation. Why you need market validation Not all business ideas are worth pursuing. Market validation helps…