Businesses that rely too heavily on the skills and knowledge of a handful of individuals leave themselves vulnerable to bottlenecks. Creating a ‘bus plan’ will help mitigate these risks and ensure future success.
TextExpander Blog
Is Impostor Syndrome Hurting Your Productivity?
You’ve fooled them all, you’re a fraud, they’re going to find out and fire you. Sound familiar? You might have impostor syndrome. Here’s how to cope.
Solving 3 Workforce Challenges Facing BPO Companies
Solving BPO workforce challenges won’t happen overnight, but finding ways to reduce repetition and speed up training can be strong steps in the right direction.
OKRs: Why You Should Strive for 70% of Goals
OKRs are a a great tool to get teams motivated and inspired, but you may be missing a trick when it comes to goal-setting. Here’s how aiming for 70% may get you further than any goal you’ve set before.
How to Automate Support without losing the Human Touch
Automation doesn’t sound very human. But if you do it thoughtfully, you can automate customer support while remaining empathetic and approachable.
Psychological Safety in a Remote Workplace
Psychological safety is essential for the success of any team. But how do you promote psychological safety when your team is remote? Here are a few tips.
Do Customer Service Metrics Ruin the Customer Service Experience?
Do you feel like your customer experience strategy is getting overwhelmed by metrics? Tracking every little customer service metric might not be the best way to improve.
Why Recruitment Technology Needs a Human Touch
Is the human touch in recruiting processes overrated? We don’t think so. Here’s why recruitment technology can’t replace human interaction.
Creative Writing TextExpander Public Group: For Authors, Poets and Prose-Writers
Calling all writers. Learn how TextExpander can help with quick edits, grammar, reflective analysis notes and opening lines.
What to Expect in Your First 30 Days at TextExpander
Wondering what it’s like to start a new job with Smile? Here’s what the first few weeks will be like.