Solving BPO workforce challenges won’t happen overnight, but finding ways to reduce repetition and speed up training can be strong steps in the right direction.
TextExpander Blog
OKRs: Why You Should Strive for 70% of Goals
OKRs are a a great tool to get teams motivated and inspired, but you may be missing a trick when it comes to goal-setting. Here’s how aiming for 70% may get you further than any goal you’ve set before.
How to Automate Support without losing the Human Touch
Automation doesn’t sound very human. But if you do it thoughtfully, you can automate customer support while remaining empathetic and approachable.
Psychological Safety in a Remote Workplace
Psychological safety is essential for the success of any team. But how do you promote psychological safety when your team is remote? Here are a few tips.
Do Customer Service Metrics Ruin the Customer Service Experience?
Do you feel like your customer experience strategy is getting overwhelmed by metrics? Tracking every little customer service metric might not be the best way to improve.
Why Recruitment Technology Needs a Human Touch
Is the human touch in recruiting processes overrated? We don’t think so. Here’s why recruitment technology can’t replace human interaction.
Creative Writing TextExpander Public Group: For Authors, Poets and Prose-Writers
Calling all writers. Learn how TextExpander can help with quick edits, grammar, reflective analysis notes and opening lines.
What to Expect in Your First 30 Days at TextExpander
Wondering what it’s like to start a new job with Smile? Here’s what the first few weeks will be like.
The Subtle Differences Between Good And Bad Customer Service
Good customer service isn’t all that different from bad customer service. These are the subtle differences between good and bad experiences.
Getting Things Done in a Post-Slack World
Getting things done can seem harder when you’re being flooded with emails and Slack messages. How do you stay productive in a post-Slack world?